Frequently Asked Questions

POSBPOSB

Application of Credit/Debit Cards

Application of Credit Visa/MasterCard/DBS AMEX/POSB MasterCard Credit:

  1. Singaporeans/Permanent Residents of Singapore
  2. Non-Singaporeans/Non-Permanent Residents of Singapore
  3. What documents are required to be submitted with my application form?

Application of DBS MoneySmart/POSB Debit MasterCard:

  1. Singaporeans/Permanent Residents of Singapore
  2. Non-Singaporeans/Non-Permanent Residents of Singapore
  3. Unsuccessful Credit Card Application
  4. Application Status

Application of Credit/Debit Cards

  1. Eligibility to apply DBS Visa/MasterCard/DBS AMEX/POSB MasterCard Credit (Singaporeans/Permanent Residents of Singapore)

    Under the Monetary Authority of Singapore (MAS) guidelines, to be eligible to apply for a credit card, you need to be

    • At least 21 years old
    • Earn an annual declared income of at least S$30,000 (Normal card) and S$45,000 (Gold card)

    In addition to the minimum requirements set by the MAS, all credit card applications will be assessed based on a set of criteria in place in our proprietary system. Approval is on a case-by-case basis. Therefore, all applications are subject to approval.

  2. Eligibility to apply DBS Visa/MasterCard/DBS AMEX /POSB MasterCard Credit (Non- Singaporeans/Non-Permanent Residents of Singapore)

    Non-Singaporeans and non-Permanent Residents (PR) of Singapore who would like to apply for DBS Credit Card must be

    • working and residing in Singapore.
    • Hold a valid Employment Pass with minimum of at least 9 months from the time of card application until processing is completed.
    • a valid passport.
    • Minimum annual income requirement for non-Singaporeans and non-PRs is S$45,000 per annum.

    In addition to these basic requirement set by the MAS, all credit card applications will be assessed based on a set of criteria in place in our proprietary system. Approval is on a case-by-case basis. Therefore, all applications are subject to approval.

  3. What supporting documents are required to be submitted with my Credit Card Application form?

    In order for us to better assess your credit card application, please provide us with the following documents.

    For salaried employees, please submit your latest Income Tax of Assessment, computerised payslip or half-yearly CPF Statement of Account. For self-employed, commissioned or variable income earners, please submit past 12 months' CPF Statements or latest 2 years' Income Tax Notice of Assessment. For Singaporeans, please submit photocopies of your NRIC (front and back). For Foreigners, please also include photocopies of your employment pass (valid for at least 9 months) and passport. Please allow 7 working days for processing. Application not accompanied with required documents or with incomplete information will cause a delay in processing.

Unsuccessful Credit Card Application

  1. Why was my application rejected even though I have met the minimum annual income requirement set by the Monetary Authority of Singapore (MAS)?

    Other than having to meet the minimum requirements set by the Monetary Authority of Singapore (MAS), all credit card applications will still be assessed based on a set of criteria in place in our proprietary system. Approval is on a case-by-case basis.

    For reasons of confidentially, we are unable to reveal applicants any reason(s) for their unsuccessful applications.

    You can contact our 24-hour Customer Service at 1800 111 1111 to request for your card application to be put up to Credit Approval for review and consideration again. They will inform you of the outcome.

    In addition, we would like to advise that the Bank not accommodating your application on this occasion does not necessarily mean that future applications would not be considered in favour. Due to changing circumstances, the Bank would review or revise its criteria for approval of its credit card applications from time to time in line with changes deem fit by market place and regulatory enhancement.

Application Status

  1. How can I check the status of my credit/debit card application submitted?

    We do not have any on-line service to check on your card application status. We would appreciate it if you could contact our 24 hours Customer Service Officer at 1800 111 1111. They would be able assist and check on your card application.

    Please allow 7 working days for processing. Application not accompanied with required documents or with incomplete information will cause a delay in processing.