Bank with ease
A new ATM experience available at more locations islandwide
What if you could spend less time banking, and more time doing the things you love? Introducing our new ATM experience that is redesigned around your needs.
Now you can,
Select language and text size: Four language options including Tamil and customisable text size display
Peek your balance: View your account balance instantly on the main menu
Have more fast cash withdrawal options: $80, $150, $300 and $500 are now available under the preset amount for cash withdrawals
Bank faster with simplified screen flows: Intuitive shortcuts such as options to withdraw cash or transfer funds after viewing your account balance
Access quick toolbar: Allows you to return to the main menu or cancel your transaction
View alert messages: Reminders on the idle screen to notify you on availability of denomination, receipt and others
These new functionalities will be introduced progressively island-wide to all ATMs.
What is new ATM experience about?
These are new features introduced which offers you a brand new look and is designed to make it simpler when you transact at our ATMs.
Will the new features be made available on all DBS and POSB ATMs?
The new features have been introduced to ATMs at various locations island-wide and will be made progressively available to all the ATMs in our network.
Why are you making these changes since I am used to the old design?
The changes offer you simplified steps and shortcuts for your transaction, making your banking experience on the ATM simpler and faster. An example is the ability to view your account balance instantly on the main menu.
Why are you making banking for the elderly difficult by implementing these changes?
The new features are developed with the elderly in mind. Unlike your typical ATM, usage of iconography helps understand the selection they are making on the machine. In addition, they can change their preferred language and customise the text size display when transacting on the ATM.
What are the language options offered on your ATM?
We offer four local languages on our ATMs: English, Mandarin, Malay and recently introduced Tamil.
What is Fast Cash withdrawal?
An instant cash withdrawal from your main deposit account tagged to your ATM, debit or credit card. Please note that this is not a cash advance withdrawal.
Why is there no receipt when I select the preset amounts for cash withdrawal?
As we continue in our bid to reduce paper trail, there is no receipt issued for Fast Cash withdrawal, instead, your account balance will be displayed at the end of your transaction. This is an existing feature currently available on all our ATMs.
Why is there no confirmation page when I make a funds transfer?
The account information and amount you have entered will be displayed on the left of the screen before your enter the Confirm button. Please re-check your entry prior to confirming your transaction.
Why do you display my account balance when I make a cash withdrawal or funds transfer? This is a privacy issue.
We hear you and respect your privacy. We are pleased to inform you that we are in the process of enhancing the screens to hide the account balance and the changes will be made available to you by August 2016.
What happens to my myATM settings with this change?
No changes will be made to your current settings. You can access your myATM settings via More Services then select "More Services" under the Service Menu ► "My ATM".
Why are the screens for More Services different?
We are applying the changes in phases. The new screens are currently applicable to the top five frequently used transactions on the ATM.
Thank you! We appreciate your feedback.