Bank with ease
Now you can request for a token replacement online without visiting a branch or calling in
Simply follow these steps to request for a token via iBanking or digibank app* at the comfort of your home. The new token will be mailed to you within 3-5 business days. Remember to register your token upon receipt. Click here to find out how to register.
Step 1: Log in to iBanking
Step 2: Go to "Request" on the top navigation menu and select "More Requests"
Step 3: Select "iB Secure Device Replacement" from "Other Services" to complete your request
digibank mobile app
Step 1: Log in to digibank mobile app
Step 2: Click on "Settings" > "Request New iB Secure Device"
* This service is only available for first-time token replacement. Your existing token will be terminated upon submission of the request. You may not be able to perform certain transactions until you have received and registered your new token.
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