Bank with ease

Video Teller Machine

Be the first to experience it at POSB ITE College Central today!

Video Teller Machine

Introducing a new way to make banking simpler and more personal.

Our new POSB Video Teller Machines (VTMs) are designed to enhance your banking experience. Here are some key benefits that you can enjoy:

  1. Enjoy these branch services beyond normal banking hours
    • Balance Enquiry
    • Change of Particulars
    • Card Services
    • Instant Token Replacement
    • Fixed Deposit
    • Giro Amendment
    • Request for Statements
  2. Face-to-face customer service to assist you in your transaction
    With the new live-video capabilities of our VTMs, our customer service officers will be able to provide face-to-face assistance whenever you are performing a transaction. This allows us to better understand your needs and serve you better.

Experience our first Video Teller Machine at POSB ITE College Central today!

Our pilot machine is available during these hours:

Mondays – Fridays:10am to 2pm
Saturdays:10am to 1pm
Closed on Sundays and PHs

Frequently Asked Questions

  1. What is the new Video Teller Machine (VTM) about?

    The VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer whenever assistance is needed. What's more, you can perform branch banking services on this machine.

  2. What transactions can I perform on the VTM?

    • Balance Enquiry
    • Change of Particulars
    • Card Services
    • Instant Token Replacement
    • Fixed Deposit
    • Giro Amendment
    • Request for Statements
  3. What do I need to use the VTM?

    You will need your IC/Passport and ATM card for verification.

  4. Who can assist me when needed?

    Our on-screen video teller will be there to assist you.

  5. Where else can I find the VTM?

    Our first VTM is at POSB ITE College Central and we are introducing 6 more VTMs progressively at selected branches island wide by the end of 2016.

  6. What languages are offered on your VTM?

    English is the only language offered at the moment. We are working towards expanding our language selection options to serve you better.

  7. What are operating hours of the VTM during the pilot?

    Mondays – Fridays:10am to 2pm
    Saturdays:10am to 1pm
    Closed on Sundays and Public Holidays

    We will be extending operation hours of the VTMs progressively.

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