New Generation iB Secure Device FAQs

Benefits of Transaction Signing

  1. What is Transaction Signing?

    Transaction Signing is a new procedure introduced as part of an industry-wide initiative to bring you a more secure online banking environment. It is used for certain "high-risk" transactions like adding recipients, updating personal particulars, or performing high-value transactions.

    Transaction Signing requires you to digitally "sign" transactions, and serves as an authorisation by you to ensure the authenticity of the specific online transaction.

    As part of Transaction Signing, you will now be required to enter transaction specific details like the account or reference number and transaction amount, after which an OTP is generated. This OTP is based only for the specific number and transaction that has been entered. This process further minimizes any potential risk.

  2. Will there be any changes to the current iBanking services?

    Your new generation iB Secure Device can be used to offer a more secure authentication procedure for certain online transactions known as Transaction Signing.

  3. What are the new features that are available?

    Besides offering additional protection for your high value transactions via Transaction Signing, we are introducing a series of other changes driven by customer feedback – all to make online banking easier and more convenient, yet more secure for you.

    You will now be able to login and access basic account information like account balances on the Home Page with only the entry of your User ID and PIN. As you progress in your transaction, additional authentication may be required - all depending on the type of transaction.

    For simpler 'low-risk' enquiries and transactions, all you need is an OTP delivered via your mobile. For other transactions that are deemed of 'higher-risk', the use of your new iB Secure Device will be required. This in turn provides you with the ability to transact at higher values than previously permissible.

  4. Why I was not prompted to enter OTP after entering my iB User ID and PIN?

    Changes have been made to make it easier and more convenient to transact on iBanking. To provide you quick and easy access to your basic account information, you now just need to login using your User ID and PIN.

  5. I do not want a quick access to my account balances. It is not secure.

    The security of your account and your peace of mind is of utmost importance to us. We have therefore taken measures to ensure that your account is protected.

    Sensitive personal account information like your name and account number is either withheld or appears partially masked. No transactions can be carried out without the entry of 2FA.

  6. We are now able to access POSB iBanking with SMS?

    Yes, you are now able to conveniently perform selected services such as Transaction History and low value fund transfers and bill payment conveniently using the iBanking OTP that is sent to your registered mobile phone.

    To allow us to direct the SMS to the correct phone number, please ensure that you register your mobile phone number with us at the earliest. Registration may be done at either any of our Branches, or by completing the form found here.


The New Generation iB Secure Device

  1. Why is POSB introducing this New Generation iB Secure Device?

    This New Generation IB Secure Device is part of the financial industry-wide initiative for an even safer online banking experience. This device has stronger authentication capabilities and provides you an extra layer of security against potential fraudulent activities and threats.

  2. Why are there so many buttons on this device, when I need to use only one?

    The remaining buttons enables us to progressively offer you new and improved features – for your greater online banking convenience. These additional features will be offered in a phased manner over the next few months.

  3. This is a rather "bulky" device. Can I request for the previous version of the device instead of this one?

    We regret to inform you that we are not able to accede to your request.

  4. I find the buttons difficult to press.

    The buttons does not require pressing with force, but to gently "press and hold" in order to generate a dynamic iB Secure PIN.

  5. What is the lifespan of the new device?

    The lifespan of this device is dependent on the battery contained in it which is between 5 to 7 years and the frequency of usage.

  6. Is this device water-resistant?

    Yes, the device is water-resistant but not waterproof. To avoid potential malfunctioning, please do not submerge your new device in water.

  7. Is there a device replacement fee?

    There is a device replacement fee of S$20 (Nett).


How to Register

  1. I have received my new iB Secure Device, when must I register?

    Please register your new iB Secure Device immediately.

  2. How do I register my new iB Secure Device?

    Register your device in 4 simple steps (For new iBanking Customers)

    STEP 1: Access iBanking at posb.com.sg or via digibank mobile app

    STEP 2: Enter your User ID and PIN

    STEP 3: When prompted:

    • Key in the registration code found in the letter that came with your iB Secure Device or
    • Click on 'Get code via SMS' onscreen for us to resend you the registration code

    STEP 4: Follow onscreen instructions to register your device.

    Alternatively, you can register by selecting "iB Secure Device Registration" under service request.

  3. I need a new iB Secure Device as my existing device is faulty/I have misplaced my device. How can I obtain a replacement?

    Follow these simple steps to request for a new iB Secure Device via iBanking and digibank mobile app*. A new device will be mailed to you within 3-5 business days. Remember to register upon receipt.

    iBanking

    Step 1: Log in to iBanking

    Step 2: Go to "Request" on the top navigation menu and select "More Requests"

    Step 3: Select "iB Secure Device Replacement" from "Other Services" to complete your request

    digibank mobile app

    Step 1: Log in to digibank mobile app

    Step 2: Click on "Settings" > "Request New iB Secure Device"

    * This service is only available for first-time token replacement. Your existing device will be terminated upon submission of the request. You may not be able to perform certain transactions until you have received and registered your new device.

  4. I have lost my old device. How can I register?

    Please call our Customer Service Hotline at (65) 6327 2265 or visit any DBS/POSB branch to report the loss of your device. The New IB Secure Device will be sent as a replacement.

  5. I lost/threw away the letter that came with my device and I do not have the Registration Code. What do I do now?

    Please call our Customer Service Hotline at (65) 6327 2265 to request for a new Registration Code.

  6. What happens if the iB Secure PIN generated by the device is not accepted when I attempt to log in to my account or performing transactions?

    This new device is a sensitive electronic device that can be affected by many factors including temperature fluctuations, humidity, and undue stress. This may lead to the device to temporarily de-synchronise, causing the iB Secure PIN to be rejected by our system.
    Should this happen, simply press the DBS logo button again to generate the next consecutive iB Secure PIN, which can then be used to re-attempt login.