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How to claim

Please call MSIG 24-hour Dental Assist hotline at 6827 2418 before your visit to the dentist. MSIG will advise you on the covered benefits and limits and the necessary documents for your claims submission. It is not necessary for you to call in an emergency situation.

A) For visits to panel of approved dental clinics

You are not required to submit the claim for dental treatments covered under the Policy. MSIG will settle the expenses directly with the clinic.

For dental treatments not covered under the Policy, you would have to bear the cost and settle the expenses directly with the clinic.

Please click here for the list of approved dental clinics.

B) For visits to a non-panel dental clinic

  1. Bring the Claim Form with you on your visit to the clinic. Download the Claim Form here.
  2. Ask the attending doctor to complete the “Medical Report” section of the form. The fee for obtaining the medical report, if any, shall be borne by you.
  3. Submit the completed Claim Form along with the necessary supporting documents to MSIG within 30 days of the treatment.

    The supporting documents should include:
    a. Original completed dental Claim Form
    b. Original final bills or receipts
    c. Dental X-rays, if any

    MSIG will contact you for any additional documents that may be required.

For more details on the Claims Conditions, please refer to the Policy Contract and Product Summary. For enquiries on your claim, please contact MSIG at 6827 7607 (Monday – Friday, 8.45am to 5.30pm, excluding public holidays).