TravellerShield - Travel Insurance

Guide to making TravellerShield Claims

TravellerShield travel insurance is underwritten by MSIG Insurance (Singapore) Pte. Ltd. (MSIG) and distributed by DBS Bank Ltd. MSIG is one of Singapore's leading general insurers and a member of the MS&AD Insurance Group, (MS&AD), the largest general insurer in Japan. MS&AD was named the 'General Insurance Company of the Year' at the 2011 Asia Insurance Industry Awards.

MSIG takes pride in delighting customers through fair and prompt claims settlement. You can now travel assured, knowing that help is just a call away, 24 hours a day, wherever you may be.

• For emergency assistance when overseas: Call MSIG Assist 24-hour hotline at +65 6827 2728
• To make a claim: Call MSIG 24-hour Claim hotline at +65 6827 7660 within one month upon your return to Singapore

	TYPES OF CLAIMS
DOCUMENTS REQUIRED	Personal Accidents	Medical Expenses	Trip Cancellation & Curtailment	Travel Delay & Missed Departure	Loss of Baggage & Money	Rental Vehicle Excess Cover	Personal Liability	Travel Disruption & Postponement
Basic documents including: - claim form, - travelling schedule, - airline ticket, - boarding pass and - a copy of passport/ Identity card of claimant
Medical report and original Medical receipt/bills
Travel deposit receipt and airlines written confirmation on the reason for disruption/ interruption to the trip
Hotel accommodation confirmation advice
Police report
Purchase invoices for items claimed
Rental vehicle receipt and agreement, documentary proof of accident and excess receipt/repair invoice
Death Certificate and Letter of Administration or Grant of Probate (in the event of Death)
Correspondence from third party (when other parties making a claim against you)
All other documents which can facilitate the consideration of claim

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