FAQs

Frequently Asked Questions

  • What’s the new mobile banking app about?

    We always strive to bring you the best mobile banking experience. From January 2016, we‘ll invite selected customers to experience the new mobile banking app before opening it to the rest of our customers by March 2016.

  • What changes can I expect to see on our mobile banking app?

    In addition to the refreshing and intuitive design, our new mobile banking app comes with the following features:

    • Peek at your balance with one swipe. No login required!
    • Create shortcuts for your favourite mobile banking services
    • Fingerprint login
    • Personalise the app with a profile picture and nickname

    These new features will bring you greater convenience with easier access to your favourite functions. Plus, you can continue to enjoy these services:

    • Personalised research and insights at your fingertips
    • Access to the full suite of DBS mobile apps from our menu
    • Login and view all accounts in a single dashboard
    • Consolidated billers and transfer payee list
    • Make a transfer, pay bills or remit funds overseas
    • Pay any local credit card or overseas Visa card
  • Why are you making changes to mobile banking?

    We are upgrading and improving mobile banking to stay relevant to your needs and provide the best possible mobile banking experience.

  • What do I need to get started?

    All you need is any Apple device with iOS7.0 or higher, or an Android device running v4.2 or higher.

    Open this webpage (http://www.posb.com.sg/getmb) on your mobile device browser. Download the new mobile banking app and log-in using your existing User ID and PIN.

    Our new mobile banking app icons are:

      

    The old app will be retired in March 2016, after which you will no longer be able to access your account information from the old app.

  • What will happen to my existing bill payment and funds transfer arrangements? Do I need to set them up again?

    We‘d like to assure you that the revamp doesn’t affect your existing bill payments and funds transfer arrangements. You can access all your payees from the Payee list.

  • What do I need for fingerprint login?

    Fingerprint login is available on Touch ID enabled iPhones running on IOS 8 or latest operating systems.

  • How can I provide feedback on the new app?

    We would like to hear your feedback on the new mobile banking app. Simply complete this short survey to share your experience.

    Alternatively, please contact our customer service officers at 1800 111 1111 or 65-6327 2265 (Overseas) for assistance.