Young daughter feeding father cake, while mother takes a picture with her handphone.

Phone insurance: So you don’t miss the sweet moments

You may have felt a sinking feeling of dread in your stomach the last time you thought you’d lost your phone.

How would you remember your friends’ phone numbers? Or store videos and pictures of your family moments? How would you book your next ride, or order food delivery?

It’s painful to lose our phones

In Singapore, more than half of us (58%) would not be able to live without our phones for even one day. 1Our phones are like a personal assistant.

Imagine the pain and inconvenience that comes from losing your phone. You have to shell out money on a new phone. You miss capturing your kids’ milestone moments or silly actions.

Any photos and data that isn’t backed up into the cloud goes *poof*. And on a serious note, your personal data (photos, videos, documents) and apps may be compromised.

The cost and experience can be a nightmare. That’s why mobile phone protection is so important. (If you have butterfingers, it’s even more important to get phone insurance.)

Mobile phone insurance can soothe the sting

These 4 factors can help you to choose mobile phone insurance that best suits your needs:

  1. Geographical coverage

    If you are a frequent traveller, choose a plan that provides global coverage, as the last thing you need is to fret over the loss or damage of your phone in a foreign land.

  2. The age of your phone

    New phones are typically eligible for cover at the point of purchase, but this is not always the case with used phones.

    If you are the type who uses your phone for as long as it lasts, you may wish to consider getting the coverage. There are plans that protect both new or used phones that are up to 36 months old.

  3. Protection for in-box accessories

    When buying a new phone, the specs are important – so are the accessories that come along in the box.

    Chargers, headphones and other useful accessories add to the excitement of unboxing your phone. They also enhance the overall experience of using your phone. And so, they deserve the same level of protection. A plan that adequately protects these accessories preserves the experience.

  4. Protection beyond your phone

    When you lose your phone, it is not just about the physical gadget. The large amount of personal data and applications on our phones means that these are very real risks:

    • Unauthorised transactions,
    • Unauthorised usage of airtime and data,
    • Loss of important information

    Some phone insurance covers more than just your phone, which comes in very handy if you lose your entire bag or wallet.

    For instance, Mobile Protect covers you if unauthorised transactions are made using your PayLah! e-wallet, and for the cost of replacing important documents such as your passport, identity card, or driving license.

    It also provides coverage if you’re robbed after drawing cash from the ATM.

How to find out more about phone insurance

While we cannot prevent phone loss, theft or damage, an effective phone insurance plan can minimise the disruption to our daily activities. By protecting our mobiles, we can reconnect quickly with our family, friends and work, and get back to life as we know it to be.

If you’re interested in the details of an insurance plan for your phone, you can:

  • Visit the Mobile Protect website or
  • Log in to DBS PayLah! and click on the “Insurance” icon for more information.

1 Source: Limelight Networks. ‘The State of Digital Lifestyles – 2018’, published 25 June 2018.


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