Stay safe this Chinese New Year

Simply skip the queues with QR Gift or reserve your new notes online.

Stay safe this Chinese New Year

Thank you for your interest in the CNY new notes collection. We understand your disappointment in not securing a slot today. Due to overwhelming demand, all collection slots for 25 to 29 January have been taken up. More slots will be available for reservation on 24 January. You may also consider reserving your DBS QR Gift packs (QR Ang Baos) and have them mailed to your doorstep for free. Click here to reserve.
 

At a Glance

As part of our safe distancing measures, we can only perform the CNY new notes exchange service for customers who have made an online reservation. 


Reserve your notes online and simply select a date and a DBS/POSB Branch which is most convenient for you.

 

QR Gift and eGift

Share prosperity safely and easily with QR Gift and eGift.

You can still Gong Xi Gong Xi this Chinese New Year with QR Gift and eGift - the safer and easier way to gift your loved ones, whilst bringing a modern twist to the tradition of gifting.

Have the QR Gift cards delivered to you

QR Gift packs are available for free. Reserve your QR Gift packs today and have them mailed to your doorstep. Click here to reserve.

QR Gift

Giving a QR Gift card:

Receiving a QR Gift card:

Find out more

Benefits of giving a QR Gift:

  • Stay safe: No handling of cash and no need to queue for new notes.
  • Save time: Load up to 10 QR Gift cards at a go! What’s more, the QR Gift can be given on their own without the use of a red packet.
  • Be notified: Track your QR Gift cards and be informed when your recipients redeem the gifts.
  • Additional security: Cancel the QR Gift card if it was misplaced.



Reduce and Recycle

The QR Gift cards are made from environmentally-friendly paper and designed to be given out without the use of red packets. You can also personalise each card with a message.
Recycling bins will be put up in all DBS/POSB branches for collection of all your used QR Gift cards and red packets. Help us in our bid to shape a better future for our earth.



eGift

Let your loved ones know you are thinking of them this Chinese New Year, even if you can’t be there to celebrate in person.

Send an eGift via PayLah! safely to anyone, anywhere, at any time – surprise the recipient and put a smile to their faces. 😊

 

Online Reservation

As part of our safe distancing measures, we can only perform the CNY new notes exchange service for customers who have made an online reservation. 

Reserve your CNY notes online in just 5 simple steps:

Step 1: Visit our secured online notes reservation site.

Step 2: Key in your ATM/Debit/Credit Card Number and PIN for verification.

Step 3: Indicate the number of QR Gift Pack(s) and desired quantity of notes for $2, $10, $50 (notes denomination).

Step 4: Confirm your details and selection. You will receive a confirmation email within 24 hours upon submitting your request.

Step 5: Collect your notes at the selected branch during the specified date and time. 

Simply login with your ATM/Debit Card and PIN to place your reservations.

Card Type Example Login with
Debit/ATM Cards All DBS or POSB ATM or Debit Cards Last 4 digits of card number and your card pin
Credit Cards All DBS or POSB Credit Cards that are linked to your existing Current or Savings account

Thank you for your interest in the CNY new notes collection. We understand your disappointment in not securing a slot today. Due to overwhelming demand, all collection slots for 25 to 29 January have been taken up. More slots will be available for reservation on 24 January. You may also consider reserving your DBS QR Gift packs (QR Ang Baos) and have them mailed to your doorstep for free. Click here to reserve.

Please ensure that you have received the confirmation email for your online reservation before proceeding to the branch.

Important Note:

  • Reservation service will be available from 9am on:

    • 18 Jan to 23 Jan 2021 for collection dates between 25 Jan to 29 Jan 2021
    • 24 Jan to 5 Feb 2021 for collection dates between 26 Jan to 10 Feb 2021.

  • Limited to 1 reservation per customer.

  • Amendments will not be allowed upon submission.
 

Branch Walk-In/Notes Exchange

Important Note: Please make notes reservation online before heading down to our branches.

As part of our safe distancing measures, we can only perform the CNY new notes exchange service for customers who have made an online reservation.

Important Note:

- Reservation service will be available from 9am on:

  • 18 Jan to 23 Jan 2021 for collection dates between 25 Jan to 29 Jan 2021
  • 24 Jan to 5 Feb 2021 for collection dates between 26 Jan to 10 Feb 2021.

- Limited to 1 reservation per customer.

- Walk-In allowed for:

  • Seniors aged 60 years and above
  • Customers with disability

 

CNY notes are available at the operating POSB/DBS Branches listed below. Click here to find the nearest open branches near you!

S/N Branch Name
1 DBS Bishan Branch
2 DBS South Bridge Branch
3 POSB Yishun West Branch
4 DBS Tampines One Branch
5 POSB Bukit Panjang Branch
6 DBS Westgate Branch
7 DBS Suntec City Branch
8 POSB White Sands Branch
9 POSB Jurong Point Branch
10 POSB Square 2 Branch
11 POSB Eastpoint Branch
12 POSB Compass One Branch
13 DBS Plaza Singapura  Branch
14 DBS Thomson  Branch
15 DBS MBFC  Branch
16 DBS Toa Payoh  Branch
17 DBS Ang Mo Kio Central Branch
18 DBS Woodlands  Branch
19 DBS Parkway Parade  Branch
20 DBS Towner Road  Branch
21 POSB Paya Lebar Branch
22 DBS Kovan Branch
23 POSB Tampines Central  Branch
24 POSB Hougang Central  Branch
25 DBS HarbourFront  Branch
26 DBS Clementi Central  Branch
27 POSB Jurong East Central Branch
28 DBS Bukit Timah Branch
29 DBS Choa Chu Kang Branch
30 POSB Bukit Batok Central Branch
31 POSB Tanjong Pagar  Branch
32 POSB Yew Tee Branch
33 POSB Jurong West Branch
34 POSB Yishun Central  Branch
35 POSB Toa Payoh Central  Branch
36 POSB Bedok Central  Branch
37 POSB Serangoon Central  Branch
38 POSB Buona Vista  Branch
39 POSB Waterway Point Branch
40 POSB Tiong Bahru Branch
41 POSB Kampung Admiralty Branch

Important Note: Please make notes reservation online before heading down to our branches.

Alternatively, you may visit our Pop-Up ATMs or Self-Service Branches.

 

Pop-Up ATMs

Visit the Pop-Up ATMs at your local Community Clubs / nearest Self-Service Branches to get your new notes soon! 

CNY new notes withdrawal will be available from 25 Jan to 10 Feb, 10am to 10pm, and 11 Feb, 10am to 1pm.

Please note that Pop-Up ATMs will not be in service outside of the operating hours due to COVID measures.

Check out these Pop-Up ATM locations. Denominations available S$2, S$10 and S$50.

4 packages for your selection:

S$100 (S$2 x 50 pcs)
S$300 (S$10 x 30 pcs)
S$500 (S$50 x 10 pcs)
S$600 (S$10 x 20 pcs) + (S$50 x 8 pcs)

*Limited to 3 withdrawals per customer from our islandwide pop-up ATMs


Community Clubs

No Community Clubs Address Postal
Code
1 Bedok CC 850 New Upper Changi Road 467352
2 Bukit Batok East CC 23 Bukit Batok East Ave 4 659841
3 Bukit Panjang CC 8 Pending Road 678295
4 Changi Simei CC 10 Simei Street 2 529915
5 Chong Pang CC 21 Yishun Ring Road 768677
6 Ci Yuan CC 51 Hougang Ave 9 538776
7 Clementi CC 220 Clementi Ave 4 129880
8 Henderson CC 500 Bukit Merah View 159682
9 Keat Hong CC 2 Choa Chu Kang Loop 689687
10 Macpherson CC 400 Paya Lebar Way 379131
11 Pasir Ris Elias CC 93 Pasir Ris Drive 3 519498
12 Sengkang CC 2 Sengkang Square 545025
13 Taman Jurong CC 1 Yung Sheng Road 618495
14 Tampines West CC 5 Tampines Ave 3 529705
15 Teck Ghee CC 861 Ang Mo Kio Ave 10 569734
16 Toa Payoh Central CC 93 Toa Payoh Central 319194
17 Whampoa CC 300 Whampoa Dr 327737
18 Woodlands Galaxy CC 31 Woodlands Avenue 6 738991
19 Yew Tee CC 20 Chua Chu Kang Street 52 689286
20 Yuhua CC 90 Boon Lay Way 609958


Self-Service Branches

No Self-Service Branches Address Postal
Code
1 POSB Ang Mo Kio North Blk 629 Ang Mo Kio Avenue 4 #01-1018 560629
2 POSB Canberra CC 2 Sembawang Crescent #01-02 Canberra CC 757632
3 POSB Nee Soon South  30 Yishun Street 81 #01-04 Nee Soon South CC 768455
4 POSB Toa Payoh North  Blk 107 Toa Payoh Lor 1 #01-266 310107
5 POSB Yishun North  Blk 290 Yishun St 22 #01-401 760290
6 Scape 2 Orchard Link #02-07/08 237978
7 Aperia 12 Kallang Ave #01-53A Aperia Mall 339511
8 POSB Bedok North Blk 539 Bedok North St 3 #01-647 Bedok North Digital Lobby 460539
9 DBS Raffles Link ONE Raffles Link #B1-28/30 Citylink Mall 39393
10 POSB Potong Pasir CC  6 Potong Pasir Ave 2 #01-02 Potong Pasir CC 358361
11 POSB SUTD 8 Somapah Road, #01-103 Singapore 487372. Singapore University Of Technology and Design. 487372
12 POSB Tampines Hub 51 Tampines Avenue 4, Unit #B1-20, Tampines Hub 529684
13 POSB Boon Lay 10 Boon Lay Place #01-06 Boon Lay CC 649882
14 POSB Bukit Batok West 153 Bukit Batok West Street 11 #01-290/292 650153
15 DBS Great World City 1  Kim Seng Promenade #01-126 Great World City 237994
16 POSB Nanyang Estate Blk 960 Jurong West St 92 #01-174 640960
17 POSB West Coast CC 2 Clementi West St 2 #01-06 West Coast CC 129605
18 POSB Zhenghua CC 1 Segar Road #01-06 Zhenghua CC 677738
19 POSB Rivervale Plaza 118 Rivervale Dr #01-21 540118
20 POSB Macpherson 400 Paya Lebar Way 379131
21 POSB Taman Jurong 1 Yung Sheng Road 618495

For location details and updates on estimated wait times, please visit here.

 

Frequently Asked Questions (FAQs) 

Online Reservation

You will be able to place your online reservation for DBS QR Gift Packs and/or Chinese New Year new notes from the following dates:

 

Reservation Start

Collection period*

Remarks

Window #1

18 Jan – 23 Jan

25 Jan – 29 Jan

Reservations must be made at least two days before collection date, e.g.: If you reserve a slot on 26 Jan, your earliest available collection date will be on 28 Jan

Window #2

24 Jan – 5 Feb

26 Jan – 10 Feb

* Collection period excludes Saturday and Sunday.

 

You need to have a DBS/POSB ATM/Debit Card or a Credit Card that is linked to a Deposit Account before you can log in to place your reservation. The amount chosen will debited only during the collection of the Chinese New Year new notes. If you are an existing customer, you can apply for an ATM/Debit Card 24/7 via our Video Teller Machines located islandwide.

The maximum amount for Chinese New Year new notes exchange is capped at $2,000 per customer. The following denominations are available:

Denomination

Amount Options

$2 (New)

$0, $200, $400, $600 or $800 (Good as new notes will be given if you reserve above $400)

$10

$0, $500, $1000

$50

$0, $500, $1000

 

Each customer only has one reservation slot to exchange for Chinese New Year new notes throughout the Chinese New Year period. This is to allow more customers to enjoy the online reservation service.

You will be required to select a POSB/DBS branch and time slot of your choice in the online reservation process.

We require your NRIC number to establish and verify your identity, as well as to provide certain banking services.

This is necessary to verify that the individuals logging in are customers of the bank.

As there are limited slots for collection at every branch, the collection slots at your preferred branch may have been booked by other customers.

As the reserved cash is delivered to our branches on a daily basis, you will not be able to collect the Chinese New Year new notes before your selected collection date.

To avoid disappointment and to ensure that safe distancing measures for Covid-19 are adhered to, you are strongly encouraged to collect during the time slot that you have selected. 

You are strongly encouraged against collecting your Chinese New Year new notes after your selected collection date. Your selected branch may not have sufficient notes in the denomination that you requested for if you miss your original collection date.

You will not be able to cancel a reservation made on the portal. Funds will only be debited upon collection of the reserved Chinese New Year new notes. We strongly encourage you to adhere to your choice of reservation as slots are limited at every branch.

Funds will be debited upon collection of the reserved Chinese New Year new notes. The amount of Chinese New Year new notes reserved will be debited from the account of the individual who is making the collection.  

Please ensure that there are sufficient funds for debiting during the collection.

You will not be able to change/amend any reservation made on the reservation portal. Funds will only be debited upon collection of the reserved Chinese New Year new notes. We strongly encourage you to collect your reservation as slots are limited at every branch.

You will not be able to change/amend any reservation made on the reservation portal. Funds will only be debited upon collection of the reserved Chinese New Year new notes. We strongly encourage you to collect your reservation as slots are limited at every branch.

Depending on the number of customers at the branch, you may need to wait for your turn to collect your reserved Chinese New Year new notes. To minimise waiting time, kindly adhere to the selected reserved time slot you have selected. There will also be a designated counter to serve the collection of Chinese New Year new notes.

To allow more customers to enjoy our online reservation service, we have placed a limit of 1 reservation per customer throughout the Chinese New Year period.

Yes, you may get someone to collect on your behalf. However, please note that we will be deducting the amount from the account of the person who is collecting the Chinese New Year new notes. Please ensure that the person collecting on your behalf has the reservation email confirmation, and that there are sufficient funds for debiting during the collection.

The DBS QR Gift Pack enables gifting to your loved ones digitally. You can minimise contact risk by sending your blessings anytime, anywhere in just a few taps. You may refer here for more information about DBS QR Gift Pack.

Each DBS QR Gift Pack consists of 8 unloaded DBS QR Gift Cards. For convenience, you may request for up to 5 DBS QR Gift Packs per online reservation.

Pop-Up ATMs

We have added more Pop-Up ATM locations in 2021. Please view the full list of our Pop-Up ATM locations here.

Chinese New Year new notes will be made available via the Pop-Up machines at Community Clubs and Self-Service Branches located here. We have customised the machines to dispense the most popular denominations $2, $10 and $50.

You can use your DBS/POSB Debit/ATM card or Credit card that is linked to your deposit account to withdraw Chinese New Year new notes. Each customer can make up to 3 withdrawals during the Chinese New Year period. We will also have Service Ambassadors around to provide assistance from 25 Jan to 10 Feb, 10am to 10pm, and 11 Feb, 10am to 1pm.

These Pop-Up ATMs are specially designated to dispense Chinese New Year new notes only. Please proceed to the regular ATM/BTMs for more services.

Our operating hours for Pop-Up ATMs are from 25 Jan to 10 Feb, 10am to 10pm, and 11 Feb, 10am to 1pm. You may refer here for more information on the Pop-Up ATM locations.

There are 4 options available:

Option 1: 
$100 = $2 x 50 pcs

Option 2: 
$300 = $10 x 30 pcs

Option 3: 
$500 = $50 x 10 pcs

Option 4: 
$600 = $10 x 20 pcs + $50 x 8 pcs

Each customer can make up to 3 withdrawals to exchange for Chinese New Year new notes from 25 Jan to 11 Feb. This gives more customers the opportunity to withdraw new notes for the festive season.

The limit of 3 withdrawals is tagged to the customer. The number of accounts and cards registered under the same customer will not affect the limit of 3 times per customer from 25 Jan to 11 Feb.

No, each customer can make up to 3 withdrawals to exchange for Chinese New Year new notes even if they share an account. The limit of 3 withdrawals applies to each registered customer and not the respective accounts/cards.

Branch

Only senior customers aged 60 and above, and customers with a valid online reservation (at the selected branch and time) visit our branches for Chinese New Year new notes exchange.

Seniors customers (aged 60 and above) who are making the withdrawal can be accompanied by 1 other person to minimise overcrowding.

Please kindly bring along your NRIC/Passport, DBS/POSB ATM card and your email confirmation of your reservation.

Yes, you may get someone to collect on your behalf. However, please note that we will be deducting the amount from the account of the person who is collecting the Chinese New Year new notes. Please ensure that the person collecting on your behalf has the reservation email confirmation, and that there are sufficient funds for debiting during the collection.

The maximum amount is capped at $2,000 of Chinese New Year new notes per exchange.

While you cannot exchange for more than $2,000 worth of new notes, you can consider switching to cashless gifting via the DBS QR Gift Card, Enjoy more convenience and time saved from packing red packets! Did you know, if all DBS customers reduced their cash withdrawals by just 1% each, the carbon dioxide emissions collectively saved is equivalent to having an addition of almost 600 trees!  

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