SMS Banking

To register for SMS Banking:

• SMS to 77767:
  Register<space>NRIC/Passport number<space>preferred account’s* last 4 digits
  Example: Register S1234567A 1234

To register to pay all your DBS/POSB credit card bills in one go:

• SMS to 77767:
  Statement<space>Last 4 digits of your preferred account* number
  Example: Statement 1234

^* Your preferred account is the primary current/savings personal account that will be used for all financial transactions via SMS Banking.

Note: Before registering, please ensure your mobile number has been updated with the bank. To register your mobile number with us, you can login to DBS iBanking or visit any DBS Branch.

Not an iBanking customer? Get started

• SMS the following to 77767
  Register<space>NRIC/Passport number<space>Last 4 digits of your preferred account* number
  Example: Register S1234567A 1234

To perform SMS Banking transactions all you have to do is send us an SMS with the keyword command. Remember to register first!

To view the full list of SMS keyword commands, simply SMS Help to 77767.

For banking transactions on your preferred account, you do not need to enter the account's last 4 digits in the SMS keyword command. E.g. To check account balance, simply SMS Balance to 77767.

Click here for the full terms & conditions

• SMS the following to 77767
  Statement<space>Last 4 digits of your preferred account* number
  Example: Statement 1234

*Your preferred account is the primary current/savings personal account that will be used for all payment transactions via this service.

Click here for the full terms & conditions

SMS Banking

1. What is SMS Banking?

A fast and convenient way to get your account and card information on the go! All you have to do is send us an SMS with a short keyword command and you’ll get a reply instantly!

1. How does it work?

To start using SMS Banking, you have to register by sending an SMS to 77767 in this format:Register<space>NRIC/Passport<space>last 4 digits of your preferred account* number

*Your preferred account is the main account that will be used to fund all financial transactions you perform via SMS Banking.

Upon successful registration, you’ll be able to check your account balance, perform first-party transactions and more.

*Please take note that the SMS Banking service is currently only available for customers with DBS/POSB bank accounts and/or Credit Cards.

1. Are there charges to enrol for SMS Banking?

This is a free service locally. Only regular SMS auto-roaming changes by your mobile operator will apply if you are using it from overseas.

1. Is SMS Banking restricted to any particular Singapore mobile service provider?

It’s available with all three mobile operators - M1, Singtel, and StarHub.

1. What if I am using an overseas mobile service provider?

SMS Banking is only available via local mobile service providers in Singapore and not accessible by overseas mobile service providers.

1. I have just changed my mobile service provider but retained my existing mobile number using the full mobile number portability solution. Do I need to update the bank?

As long as there’s no change in your mobile number, no updates are needed. However, you may experience some service disruptions when your mobile number is being switched from your old mobile service provider to the new one. The service disruptions may last up to three hours.

1. I have changed my mobile phone number. Do I need to inform the Bank?
   

   Yes, as SMS Banking services and transaction alerts may contain your account information, it is important to update the bank when you change your mobile number.
   
   You can update your mobile phone number via :

   • iBanking
   • Any DBS/POSB branch

1. I have lost my mobile phone. Do I need to inform the Bank?

Yes, as SMS Banking services and transaction alerts may contain you account information. It is important to update the bank to deregister SMS Banking service.

1. Will I be able to use SMS Banking services when I am overseas?

Yes, you can continue to use SMS Banking service to 77767. However, you may experience a delay when you are overseas due to variations in the network/traffic of overseas mobile operators.

1. How do I know if SMS Banking is secure?

SMS Banking only works on registered mobile numbers. You must use the mobile number registered with the Bank to enjoy these services. As a gentle reminder, kindly update the Bank immediately if there are any changes to your contact details.

1. Do I have to register for all SMS Banking services?

   No, registration is only required for selected services. The following services do not require pre-registration:

   • Card Activation
   • Allow card’s magnetic stripe for overseas use
   • Disallow card’s magnetic stripe for overseas use

1. Are SMS Banking replies immediate?

Yes, upon sending the SMS keyword command, you will receive an SMS notification immediately to let you know that the transaction has gone through. Delays in receiving the SMS could be due to network or reception issues.

1. Is the funds transfer function via SMS Banking immediate?

Yes, Fund transfers are immediate between your DBS/POSB Current and Savings Accounts. However, Credit Card transfers take about one working day to be reflected in your account history.

1. Can I make a payment of any amount for my Credit Card bill using SMS Banking?

No, for Credit Cards, you can either make the minimum or full payment of the month’s outstanding amount.

1. I have already paid the minimum outstanding amount for my credit card via SMS. Can I still make the full payment?

Yes, you may still SMS Pay<space>Card<space>Full<space>card's last 4 digits

1. I am a Supplementary Credit Cardholder, will I be able to use SMS banking services for Credit Card related enquiries/transactions?

No. SMS Banking services for Credit Card related enquiries/transactions are not available for Supplementary Cardholders. These services are only available for Principal cardholders.

Click here for the full terms & conditions

Pay All Your Credit Card Bills in One Go

1. What is this service about?

It’s a fast and convenient way to pay all your Credit Card bills in one go! All you have to do is send us an SMS with a short keyword command.

1. How does it work?

To pay all your credit card bills with a single SMS, simply register by sending an SMS to 77767 in this format: Statement<space>Last 4 digits of your preferred account* number

*Your preferred account is the main account that will be used for all payment transactions you perform.

Upon successful registration, you’ll be able to pay all your credit card bills with a single SMS.

1. Do I have to incur any charges for this service?

This service is free locally. If you’re overseas, regular SMS auto-roaming charges imposed by your mobile operator apply.

1. Is this service restricted to any particular Singapore mobile service provider?

It’s available with all three mobile operators - M1, Singtel, and StarHub.

1. What if I am using an overseas mobile service provider?

This service is only available via local mobile service providers in Singapore and is not accessible by overseas mobile service providers.

1. I have just changed my mobile service provider, but have retained my existing mobile number. Do I need to inform the Bank?

As long as there’s no change in your mobile number, you will not need to inform the Bank. However, you may experience some service disruptions when your mobile number is being switched from your old mobile service provider to the new one. The service disruptions may last up to three hours.

1. I have changed my mobile phone number. Do I need to inform the Bank?
   

   Yes, it is important to inform the Bank when you change your mobile number, as this service is only valid with the mobile phone number registered with the Bank.
   
   You can update your mobile phone number via :

   • iBanking
   • Any DBS/POSB branch

1. Will I be able to use this service when I am overseas?

Yes, you can continue to use this service. However, you may experience a delay when you are overseas due to variations in the network/traffic of overseas mobile operators.

1. How do I know if this service is secure?

This service only works on registered mobile numbers. You must use the mobile number registered with the Bank to enjoy this service. As a gentle reminder, kindly update the Bank immediately if there are any changes to your contact details.

1. After sending an SMS keyword command, would I receive immediate reply notifications?

Yes, you will receive an SMS notification immediately to let you know that the transaction has gone through. Delays in receiving the SMS could be due to network or reception issues.

1. Can I use this service to make a Credit Card bill payment of any amount?

   No, you can either make the minimum or full payment of the month’s outstanding amount for all your DBS/POSB Credit Cards in one go.

1. I am a Supplementary Credit Cardmember, will I be able to use this service to pay my Credit Card bills?

No. This service is only available for Principal Cardmembers.

Click here for the full terms & conditions

1. What should I do if my transaction did not go through?
   You need to check if you have sent the correct keyword commend. Ensure that you have provided the correct telco and prepaid mobile number to 77767.

1. What should I do if I notice an unauthorized payment in my account?
   Check your last usage and transaction history regularly for any abnormal transaction and notify us immediately at 1800 111 1111 (Personal Banking) if you notice unknown transactions appearing on your account.

1. I have changed my mobile phone number. Do I need to inform the Bank?
   Yes, as these services and transaction alerts may contain your account information, it is important to update the bank when you change your mobile number.
   
   You can update your mobile phone number via :
   • iBanking
   • Any DBS/POSB branch

1. I have lost my mobile phone. Do I need to inform the Bank?
   Yes, as these services and transaction alerts may contain you account information. It is important to update the bank to deregister these services.

1. Can I share my mobile number with my family?
   The bank uses SMS to communicate transaction alerts and one-time passwords (OTP) for bank transactions, these alerts and SMSes are confidential and meant to be viewed by the account holder only.
   As such, a mobile number is unique to each customer on our record – this is in place to safeguard our customer’s interests.