Please update your digibank for a faster and more secured mobile banking experience.
Users who have yet to update their mobile by August will receive a prompt to update their digibank mobile to the latest version. If users do not update their mobile, they will not be able to proceed with their mobile banking services.
The latest version of POSB digibank mobile is now available! A better experience made possible because of you.
Here are some of the new features we think you might like:
Unfortunately, it is not possible to revert to the previous digibank mobile interface
You may register the digibank mobile on as many devices as you want. However, do note that you will have to set up all your personalization settings again (Fingerprint login, Face ID, Peek Balance)
We will be rolling out the update progressively over the next few months. This means that customers will receive the mobile updates at different times. Hence, please don’t be alarmed if you do not see the mobile update in your Google Play Store or App Store! Thank you for your patience.
We apologise for the inconvenience caused. Please proceed with your transfer using digibank online while we fix this issue.
We sincerely apologise for the inconvenience caused. Please fulfil your banking needs using our POSB digibank online while we fix these issues. Meanwhile, please contact our contact centre at 1800 111 1111 or log an issue here.
Yes. These settings will be retained to ensure a seamless experience when you update to the latest version of digibank.
For the new digibank mobile, your mobile device must be at least iOS 9.0 or higher (for Apple) or v5.0 or higher (for Android).
Users with an outdated iOS/Android version will not see the update option in their respective mobile stores. Please ensure that your phone meets the minimum system requirements for a secured banking experience and compliance to the latest regulatory requirements.
Do check to see if your phone has sufficient memory or storage space for the latest update. If there is sufficient storage on your phone but you are still unable to update your mobile, please contact our contact centre at 1800 111 1111 or log an issue here.
If you are a new user to digibank, please download the latest version of digibank in the App Store or Google Play Store.
Digital token is a new security enhancement on your digibank mobile. Think of it as the digital version of your physical token. With the digital token, One-time PIN (OTP) is now verified in the background, saving you the hassle of keying in OTP for low-risk transactions. It's faster, more convenient and secure.
Set up is easy. Upon logging in to your digibank mobile, perform a simple one-time setup of the digital token using your existing physical token for authentication.
The digital token works on any mobile device with iOS 9.0 or higher (for Apple) or v4.4 or higher (for Android). If the digital token is not supported on your mobile device, you can continue to bank using SMS OTP or your physical token.
Banking on the go is now simpler, as your One-time PIN (OTP) is now verified in the background, saving you the hassle of keying in OTP for low-risk transactions. like viewing your transaction history and paying your DBS/POSB credit card.
Your security is important to us. The digital token improves the security of your digibank account with an enhanced encryption. It is an enhanced security feature with multi-layered protections against threats targeting mobileelications. After the digital token is enabled, no one would be able to access your digibank account on non-registered devices.
Fret not as your digibank accounts are still secured with your User ID / PIN or fingerprint.
Simply download the digibank mobile on a new phone and delete access to your digibank account on the lost device. This can be done within the 'Manage Digital Token' service found under 'Settings'.
Simply set-up the Digital Token on your new device on your first login. Upon successful setup, the digital token on your previous mobile device will automatically be deleted.
No, you can only enable the digital token on one device at a time. If you enable it on a new device, the digital token will be automatically deleted on the previous device.