Mobile app

Frequently Asked Questions for digibank mobile

  • Why should I update my digibank mobile?

    Please update your digibank for a faster and more secured mobile banking experience. 

  • What happens if I do not update my digibank mobile?

    Users who have yet to update their mobile by August will receive a prompt to update their digibank mobile to the latest version. If users do not update their mobile, they will not be able to proceed with their mobile banking services.

  • What are the main features of the new digibank mobile?

    The latest version of POSB digibank mobile is now available! A better experience made possible because of you.

    Here are some of the new features we think you might like:

    • Easier navigation: Navigate banking services easily through the bottom bar
    • Take a quick peek: Tap and hold to see the selected bank account balance of your choice
    • Quicker shortcuts: Take shortcuts to where you want to get to Update your digibank mobile now!

  • Can I revert back to the previous digibank mobile?

    Unfortunately, it is not possible to revert to the previous digibank mobile interface

  • How many devices can I register for digibank mobile?

    You may register the digibank mobile on as many devices as you want. However, do note that you will have to set up all your personalization settings again (Fingerprint login, Face ID, Peek Balance)

  • I can't see the update button. When will I be able to see the update?

    We will be rolling out the update progressively over the next few months. This means that customers will receive the mobile updates at different times. Hence, please don’t be alarmed if you do not see the mobile update in your Google Play Store or App Store! Thank you for your patience.

  • I am unable to make a transfer and can't revert to the previous digibank mobile. What should I do?

    We apologise for the inconvenience caused. Please proceed with your transfer using digibank online while we fix this issue.

  • My new digibank mobile keeps crashing and fails to start. What should I do?

    We sincerely apologise for the inconvenience caused. Please fulfil your banking needs using our POSB digibank online while we fix these issues. Meanwhile, please contact our contact centre at 1800 111 1111 or log an issue here.

  • Will my personalization (FaceID, Fingerprint, Digital Token) be retained when I update to the new digibank mobile?

    Yes. These settings will be retained to ensure a seamless experience when you update to the latest version of digibank.

  • What iOS/Android versions are compatible with the new digibank mobile?

    For the new digibank mobile, your mobile device must be at least iOS 9.0 or higher (for Apple) or v5.0 or higher (for Android).

  • What happens if I do not meet the minimum iOS/Android versions required?

    Users with an outdated iOS/Android version will not see the update option in their respective mobile stores. Please ensure that your phone meets the minimum system requirements for a secured banking experience and compliance to the latest regulatory requirements.

  • I can see the update button but I'm still unable to update my digibank mobile. Why is that?

    Do check to see if your phone has sufficient memory or storage space for the latest update. If there is sufficient storage on your phone but you are still unable to update your mobile, please contact our contact centre at 1800 111 1111 or log an issue here.

  • How can I download digibank mobile?

    If you are a new user to digibank, please download the latest version of digibank in the App Store or Google Play Store.

Frequently Asked Questions for Digital Token

  • What is digital token?

    Digital token is a new security enhancement on your digibank mobile. Think of it as the digital version of your physical token. With the digital token, One-time PIN (OTP) is now verified in the background, saving you the hassle of keying in OTP for low-risk transactions. It's faster, more convenient and secure.

  • How do I set up for digital token?

    Set up is easy. Upon logging in to your digibank mobile, perform a simple one-time setup of the digital token using your existing physical token for authentication.

  • What can I do if I cannot set up / log in with digital token?

    The digital token works on any mobile device with iOS 9.0 or higher (for Apple) or v4.4 or higher (for Android). If the digital token is not supported on your mobile device, you can continue to bank using SMS OTP or your physical token.

  • How is digital token more convenient?

    Banking on the go is now simpler, as your One-time PIN (OTP) is now verified in the background, saving you the hassle of keying in OTP for low-risk transactions. like viewing your transaction history and paying your DBS/POSB credit card.

  • How is this safer?

    Your security is important to us. The digital token improves the security of your digibank account with an enhanced encryption. It is an enhanced security feature with multi-layered protections against threats targeting mobileelications. After the digital token is enabled, no one would be able to access your digibank account on non-registered devices.

  • What if I lose my mobile device?

    Fret not as your digibank accounts are still secured with your User ID / PIN or fingerprint.

    Simply download the digibank mobile on a new phone and delete access to your digibank account on the lost device. This can be done within the 'Manage Digital Token' service found under 'Settings'.

  • What if I switch mobile devices?

    Simply set-up the Digital Token on your new device on your first login. Upon successful setup, the digital token on your previous mobile device will automatically be deleted.

  • I have more than 1 mobile device. Can I enable the digital token on multiple devices?

    No, you can only enable the digital token on one device at a time. If you enable it on a new device, the digital token will be automatically deleted on the previous device.

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