One Digital Token
for all your banking

It's now simple to bank online or on your mobile.

Introducing the enhanced Digital Token for all your online and mobile banking transactions. Think of it as the digital version of your physical token, so you can bank safely and seamlessly on-the-go.

It’s secure!

Protected with enhanced encryption, the Digital Token allows you to bank and trade safely, wherever you are.

It’s simpler!

Online banking transactions are authenticated with a tap of your Digital Token on your mobile device while mobile banking transactions are authenticated seamlessly in the background.



Here's how you can use it for all your banking transactions.


on Mobile Banking


Setting up your Digital Token is easy




Step 1: Download digibank or iWealth app

For POSB digibank users

  1. Download and log in to digibank

For DBS iWealth users

  1. Download and log in to DBS iWealth

Step 2: Perform a one-time registration of your Digital Token



  • I have an existing physical token (DBS Secure Device)

    Step 1

    1.

    Log in to digibank/iWealth and set up the Digital Token.

    Step 2

    2.

    Press and hold until you see a dash on the screen.

    Enter the 6-digit code sent to your registered mobile phone, into the physical token.

    Press to generate a Secure PIN. Enter the Secure PIN into your mobile device.

    Step 3

    Complete.

    Bank on your mobile without your physical token.

  • I do not have a physical token

    Step 1

    1.

    Log in to digibank/iWealth and set up the Digital Token.

    Step 2

    2.

    Enter the 6-digit email OTP sent to your registered email address.

    And enter the 6-digit SMS OTP sent to your registered mobile number.

    Step 3

    Complete.

    Bank on your mobile without your physical token.

  • I do not have a physical token or registered email address

    Step 1

    1.

    Log in to digibank/iWealth and set up the Digital Token.

    Step 2

    2.

    Enter the registration code sent to your registered mailing address.

    And enter the 6-digit SMS OTP sent to your registered mobile number.

    Step 3

    Complete.

    Bank on your mobile without your physical token.

Step 3: Enable push notification (for online banking transactions)

step3

Turn on notifications for your DBS/POSB digibank app (or DBS iWealth app for wealth clients) and enjoy seamless authentication every time you transact via online banking. Need help?

Frequently Asked Questions


  • What is the Digital Token?

    The Digital Token is a security enhancement, which enables you to use your mobile phone to authenticate all your bank transactions, both online and on Mobile.

  • Do I still need my physical token - the DBS Secure Device?

    Yes, your physical token will still be required when you transact on other digital platforms, such as Vickers Online and PayLah!

  • How is the Digital Token safer?

    The Digital Token improves the security of your digibank app (DBS iWealth app for Wealth clients) with enhanced encryption and dynamic inbuilt security. These features provide multi-layered protection against malware targeting mobile applications. After the Digital Token is enabled, no one would be able to access your digibank app (DBS iWealth app for Wealth clients) on non-registered devices.

  • How do I enable my Digital Token?

    Setting up is easy. Download the DBS/POSB digibank app (DBS iWealth app for Wealth clients) on your preferred mobile device. Upon logging in to your digibank app (DBS iWealth app for Wealth clients), perform one-time setup for the Digital Token. Thereafter, turn on your app push notification so you can receive timely notifications each time you transact.

  • I have already registered for the Digital Token. Why do I have to set up again?

    The Digital Token on your digibank app (DBS iWealth app for Wealth clients) just got enhanced to serve you better. It now verifies all your online and mobile banking transactions without needing a one-time PIN. You are therefore required to perform a one-time setup to enable this enhancement.

  • Why must I provide an email address to set up my Digital Token?

    For your security, a one-time-PIN will be sent to your email address when you perform your first high-value transaction (eg. add a payee).

  • What can I do if I cannot set up / log in with Digital Token?

    The Digital Token works on any mobile device with iOS 9.0 or higher (for Apple) or v4.4 or higher (for Android). If the Digital Token is not supported on your mobile device, please request to opt out of the service after your set up grace period.

  • What if I lose my mobile device?

      Your digibank app (DBS iWealth app for Wealth clients) is secured and accessible only with your User ID / PIN or fingerprint. If you’ve lost your mobile device, simply:
    • Download the digibank app (DBS iWealth app for Wealth clients) on a new mobile device. Log in to digibank( DBS iWealth app for Wealth Clients) and perform the one-time setup on your new device. Upon setting up your token on a new device, the token will be automatically disabled on your lost device. Alternatively, you may call us at 1800-111-1111 to disable your token immediately.
  • What if I switch mobile devices?

      You can continue to use digibank/ iWealth – simply set up the Digital Token on your new device:
    • Log in to digibank( DBS iWealth app for Wealth Clients) and perform the one-timesetup on your new device.
    • We also recommend that you delete the digibank app (DBS iWealth app for Wealth clients) on your old device.
  • I have more than one mobile device. Can I enable the Digital Token on multiple devices?

    No. To ensure your security, you are only allowed to set up your Digital Token on one mobile device.

  • What is a high value transaction?

    High value transactions include adding a payee, performing an adhoc funds transfer and updating your personal particulars.

  • Why do I need to key in my iB PIN when performing high value transactions on mobile banking?

    For your security, if you had logged in using biometrics, your iB PIN is required as an additional form of authentication for high value transactions.

    As a good practice, you are advised to remove all other stored fingerprints on your mobile device as these can be used to access your mobile banking app.

  • Why am I not prompted to authenticate with my mobile device when transacting with online banking?

    To ensure you receive timely notifications each time you transact online, please enable push notification on your mobile device and ensure you have good network connectivity.

  • Can I still authenticate my online transactions if I turn off notifications?

    Yes, simply launch your mobile banking app and there will be on screen prompts to guide you to your pending authentications.

  • How do I use my Digital Token when there is poor network connectivty?

    You can manually authenticate your transaction with a manual OTP by taking the following steps:
    1. Launch your digibank app (DBS iWealth app for Wealth customers)
    2. Select the Digital Token service located in the left-hand Menu
    3. Tap the button to generate a 6-digit Secure PIN.
    4. Enter 6-digit Secure PIN into Internet Banking.
  • How do I generate a manual OTP?

    You can generate a manual OTP by taking the following steps:
    1. Launch your digibank app (DBS iWealth app for Wealth customers)
    2. Select the Digital Token service located in the left-hand Menu
    3. Tap the button to generate a 6-digit Secure PIN.
    4. Enter 6-digit Secure PIN into Internet Banking.
  • What if I am travelling and do not have access to data?

    You can manually authenticate your transaction with a manual OTP by taking the following steps:
    1. Launch your digibank app (DBS iWealth app for Wealth customers).
    2. Select the Digital Token service located in the left-hand Menu.
    3. Tap the button to generate a 6-digit Secure PIN.
    4. Enter 6-digit Secure PIN into Internet Banking.
  • Why do I need to download the DBS/POSB digibank app or DBS iWealth app?

    For your security, the Digital Token is only accessible via the DBS/POSB digibank app or DBS iWealth app (for wealth clients). The app is protected with enhanced encryption to ensure you can authenticate your transactions safely and securely.
  • How do I enable notifications on my mobile device?

    You can enable notification in one of the following ways:

    For iOS devices
    Access Settings → Select Notifcations → Select the DBS/POSB digibank app or DBS iWealth app → Turn on Notifications

    For Android devices
    Access Settings → Select Apps & notifications → Select Notifications → Select App notifications → Select the DBS/POSB digibank app or DBS iWealth app → Turn on Notifications

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