Authentication in Phone Banking

SMS OTP is an easy way to verify your identity without having to remember any additional PIN or Password.

Part of: Guides > Voice Biometrics and Phone Banking PIN

Important information

How to complete Authentication in Phone Banking

  • Dial 1800 111 1111 (from Singapore) or (+65) 6327 2265 (from Overseas).
  • For a menu in English Press 1, for Mandarin Press 2.
  • Enter your NRIC, Debit or Credit Card Number.
  • If you do not have phone banking, you’ll automatically be offered to be authenticated by SMS OTP on your registered mobile number.
  • Key in the 6-digit one-time password that you have received within 100 seconds.
  • You have completed authentication and may now proceed with your request over the phone.

Frequently Asked Questions

An SMS OTP (one-time password) is a secure authorization method where a numeric code is sent to a mobile number via SMS.
As long as you are a DBS/POSB customer with a registered mobile number, and you have not applied for phone banking, you are automatically eligible.
SMS OTP will be progressively rolled out to all customers. Stay tuned!
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