Reinstatement of Suspended Accounts

Reinstatement of Suspended Accounts

Reactivate your suspended accounts and start spending.

Reinstatement of Suspended Accounts

 

At a Glance

Reactivate your suspended account

start using your suspended DBS/POSB Credit card(s) and unsecured credit due to borrowing limit or 60 days past due.

Hassle free online application

No printing and mail out needed!

Apply online

 

Eligibility & Fees

You can request the reinstatement of your DBS/POSB credit cards and unsecured credit facilities if they have been suspended due to any of the following reasons:

  1. Your total interest-bearing outstanding balances1 on all credit cards and other unsecured credit facilities with banks and other credit card issuers in Singapore exceed the industry-wide borrowing limit2 for 3 consecutive months; or
  2. At least one of your credit cards or unsecured credit facility is 60 days or more past due.

To facilitate the reinstatement of your accounts, submission of updated income documents is required.

Your suspension may be uplifted after:

  1. the reduction of your aggregate interest-bearing unsecured balances is less than the applicable borrowing limit2; or after you have made prompt and regular payments to your accounts with outstanding past due; and
  2. After conducting fresh credit bureau and income checks.

The uplifting of suspension is subject to the banks’ credit assessment.

1 These include amounts rolled over on credit cards and balances outstanding on unsecured loans that accrue interest. Such balances do not include amounts charged to credit cards that are fully repaid by their due dates, and amounts outstanding on interest-free instalment payment plans. If, however, interest is imposed on a particular instalment due to late payment, the instalment amount will be included.

2 The borrowing limit is 24 times of your monthly income and will be progressively be lowered to 18 times your monthly income from 1 June 2017, and 12 times of your monthly income from 1 June 2019.

 

Mandatory documents required

For Singapore Citizens and Permanent Residents

Salaried Employee
  1. Salary Crediting into DBS/POSB Account*1; or
  2. Latest Computerised Payslip*; or
  3. Latest 12 months’ CPF contribution History Statement*2; or
  4. Latest Income Tax Notice of Assessment*3 with (B) or (C)

Variable/Commission-based Employees
  1. Latest 2 years’ Income Tax Notice of Assessment*3

Self-Employed

For Foreigners
Employment Pass with at least 6 months validity; and
  1. Latest Computerised Payslip; or
  2. Company Letter certifying Employment and Salary (in Singapore dollar currency), dated within 3 months from the date of credit card application.
  3. Latest Income Tax Notice of Assessment3 with (A) or (B)

* Income record/ documents must not be dated more than 3 months prior to date of application.

1 Your salary must be credited via GIRO, to your own DBS/POSB Account for the last 3 consecutive months and your current annual income meets our minimum income criteria. Salary credited into joint account will not be considered.

2 Monthly CPF contribution is subject to an income ceiling of $6,000 per month currently.

3 You can now download your Income Tax Income Notice of Assessment at myTax Portal with your Singapore or IRAS Pin. The service is free. Log on to https://mytax.iras.gov.sg for more details.

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