For FAST transfer to other banks: If your transaction history shows that the amount was debited from your account and then subsequently refunded, this might be due to you transferring funds to an invalid recipient or bank account. Therefore, you might want to check if you have keyed in the account number correctly or if you have chosen the correct bank name.

Once you have verified your recipient’s bank account details, simply attempt your transfer again.

For FAST transfer to other banks: If your transaction history shows that the amount was debited from your account and then subsequently refunded, this might be due to you transferring funds to an inactive account. Therefore, you might want to check with your recipient if his/her account is inactive.

You may re-attempt the transfer, once you have verified that your recipient’s account is active and can be used to receive funds.

Transactions might also fail due to the status of the recipient’s account. You may want to check with your recipient if his/her account is closed by their bank.

You might face an error message if your daily transfer limit has been exceeded. Learn more about how to change local funds transfer limits.

Once you have changed your transfer limit, simply attempt your transfer again.

Your fund transfer might be unsuccessful due to technical faults or system maintenance, so please wait a while before trying again later. Check out our Scheduled Maintenance for more information.