Unsuccessful Fund Transfer to Another Bank Account
Ever experienced an unsuccessful Funds Transfer? Here are some possible reasons and ways you can resolve that. We hope that the information provided might help to resolve your problems.
Wrong account number/Wrong recipient bank chosen
For FAST transfer to other banks: If your transaction history shows that the amount was debited from your account and then subsequently refunded, this might be due to you transferring funds to an invalid recipient or bank account. Therefore, you might want to check if you have keyed in the account number correctly or if you have chosen the correct bank name.
Once you have verified your recipient’s bank account details, simply attempt your transfer again.
Once you have verified your recipient’s bank account details, simply attempt your transfer again.
Recipient’s Account is inactive
For FAST transfer to other banks: If your transaction history shows that the amount was debited from your account and then subsequently refunded, this might be due to you transferring funds to an inactive account. Therefore, you might want to check with your recipient if his/her account is inactive.
You may re-attempt the transfer, once you have verified that your recipient’s account is active and can be used to receive funds.
You may re-attempt the transfer, once you have verified that your recipient’s account is active and can be used to receive funds.
Closed Recipient Bank Account
Transactions might also fail due to the status of the recipient’s account. You may want to check with your recipient if his/her account is closed by their bank.
Non-fast transfer/Standing Instruction to Non-Financial Institutions
For Non-fast transfer to other banks: If you are transferring funds or setting up standing instructions to the following banks and non-financial institutions (NFIs), please be advised that you can only do so via 'Transfer to Other Bank Account (FAST)' option. Other methods of transfers are not accepted by these banks and NFIs. The list below is updated as of 30 June 2023.
- GREEN LINK DIGITAL BANK PTE PTD
- GPAY NETWORK (S) PTE LTD
- GXS BANK PTE LTD
- LIQUID GROUP PTE LTD
- MARIBANK SINGAPORE PRIVATE LIMITED
- MATCHMOVE PAY PTE LTD
- NIUM PTE LTD
- SINGCASH PTE LTD
- TRUST BANK SINGAPORE LIMITED
- WISE ASIA-PACIFIC PTE. LTD.
- XFERS PTE LTD
Daily Transfer limit exceeded
You might face an error message if your daily transfer limit has been exceeded. Learn more about how to change local funds transfer limits.
Once you have changed your transfer limit, simply attempt your transfer again.
Once you have changed your transfer limit, simply attempt your transfer again.
Technical Issues/Maintenance
Your fund transfer might be unsuccessful due to technical faults or system maintenance, so please wait a while before trying again later. Check out our Scheduled Maintenance for more information.
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