• If you know the recipient, you may contact the recipient directly to request for the return of funds.
• If you are unable to contact the recipient, get in touch with us and we will share the steps required to recover the funds on your behalf.
• Please be informed that the success of a recall is subject to best efforts basis by all the parties involved.

• Do check whether you have received a notification from us regarding a wrong transfer to your account.
• You may Get in touch with us to provide your consent for us to return the funds to the sender.
• This process may take up to 7 working days.

• Please inform the sender to request for his/her bank to recall the transfer. The sender will then be notified on the status of the request.
• As you are neither the sender nor the recipient of the funds, please note that you will not be able to make the recall request directly.

If you know the person well, you may wish to liaise with the person to transfer the funds back to you.

You may consider lodging a police report if you are certain that it is an erroneous funds transfer and have received confirmation that the recipient did not consent to returning the funds.

It is an offence under the Penal Code for the recipient to retain or use the funds after being informed that it was sent by mistake. A Singapore Police Force investigating officer will typically be assigned to your case and provide subsequent updates directly to you.

We will send you updates via e-mail. Please ensure that you e-mail address is updated in our Bank’s record.

With regrets, we are not able to expedite the recall process as it involves providing the recipient due notice of the erroneous funds transfer and, in some cases, their consent to remove the funds from their accounts.