Lost or Damaged Smart Buddy Card/Watch

Lost your Smart Buddy Card/Watch or simply looking to replace the damaged accessories? Follow the guides below to help you out!

Lost Smart Buddy Card
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Step 1
If your child loses the Smart Buddy Card, follow the steps to below to temporarily disable it.

From the main dashboard, tap on the Pencil Icon.
2
Step 2
Tap on the 3 vertical dots located on the right hand side of the app.
3
Step 3
Tap on the Disable Account button to the On position to proceed.
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Step 4
The account would be disabled immediately.
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Step 5
If your child is able to locate the card, simply tap on the switch again to enable it.

If the card is lost, refer to the More Information at the bottom of the page for the replacement options.
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Your child may perform a 1-to-1 exchange for faulty Smart Buddy Watches at selected Smart Buddy enabled primary school’s General Office (excluding Pacific Bookstores only schools). Click here for the list of Smart Buddy enabled schools.

Alternatively, you may perform a 1-to-1 exchange at our Replacement Centre:

Smart Buddy Watch Service Centre (c/o STYL Solutions Pte Ltd)
3015A Ubi Road 1, #06-02, Singapore 408705
Operation Hours:
  • Monday to Friday, 9.30am to 5.30pm
  • Saturday, 9am to 12.30pm (only from 01 Sep to 31 Dec 2022)
(Closed on Public Holidays)

*Note: Please call 6518 3127 to make an appointment prior to your visit.

Do remember to remove the payment chip from the faulty watch and insert it into the new watch. Thereafter, set up the new watch via the ‘Watch’ section on the Smart Buddy Mobile App.

More information

  • If the Smart Buddy is lost permanently please replace the card via DBS digibot. A new Smart Buddy card will be mailed to your bank registered mailing address within 7 working days upon successful receipt of request.
  • You can also terminate the Smart Buddy card via DBS digibot.

    Note:
    • Smart Buddy card is shown as an ATM card in DBS digibot.
    • Please identify your Smart Buddy Card based on the 9th to 15th digit of your Smart Buddy Card against the number reflected in digibot.

  • You may purchase a replacement for a lost Smart Buddy watch here.
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