Lost or Damaged Smart Buddy Card/Watch

Lost your Smart Buddy Card/Watch or simply looking to replace the damaged accessories? Follow the guides below to help you out!

Lost Smart Buddy Card/ Watch with Chip
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Step 1
If your child loses the Smart Buddy Card/ Watch with Chip, follow the steps to below to temporarily disable it.

From the main dashboard, tap on the Pencil Icon.
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Step 2
Tap on the 3 vertical dots located on the right hand side of the app.
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Step 3
Tap on the Disable Account button to the On position to proceed.
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Step 4
The account would be disabled immediately.

Do note that disabling the account only disables its usage on Smart Buddy terminals and NETS retailers outside of school. Non-NETS related transaction (i.e MRT/Bus ride) will not be disabled.
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Step 5
If your child is able to locate the card/ Watch with Chip, simply tap on the switch again to enable it.

If the card is lost, refer to the More Information at the bottom of the page for the replacement options.
Get the latest POSB Smart Buddy app now!
Your child may perform a 1-to-1 exchange* at our Replacement Centre:

Smart Buddy Watch Service Centre (c/o STYL Solutions Pte Ltd)
3015A Ubi Road 1, #06-02, Singapore 408705
Operation Hours:
  • Monday to Friday, 9.30am to 5.30pm
  • Saturday, 9am to 12.30pm
(Closed on Public Holidays)

*Only exchange of the same watch generation will be allowed. (E.g. A faulty Smart Buddy 3rd Gen watch will be exchanged with a new 3rd Gen watch and cannot be exchanged for a new Smart Buddy 5th Gen watch, till further advised)
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Step 1
Tap on the Pencil icon in the main dashboard.
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Step 2
Tap on the 3 vertical dots located on the right hand corner of the app.
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Step 3
Tap Delete Child’s Profile to proceed.
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Step 4
Tap Yes to delete the child’s profile.

Do note that the profile can only be deleted if it has no active account tagged to it.
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Step 5
Tap OK and you have successfully deleted the Child's Profile.
Get the latest POSB Smart Buddy app now!
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Step 1
Tap on the Pencil icon in the main dashboard.
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Step 2
Tap on the Update button located beside the Chip No. field.
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Step 3
Tap Activate Now to proceed.
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Step 4
Key in the new Smart Buddy card number and tap Submit.
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Step 5
Complete the OTP Verification
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Step 6
The new Smart Buddy card number would be updated on the Smart Buddy App.
Get the latest POSB Smart Buddy app now!

More information

  • If the Smart Buddy Card/ payment chip is lost permanently, please block the card/ payment chip via digibank Mobile.
    Note:
    • Smart Buddy card/ payment chip is shown as a POSB ATM card in digibank Mobile.
    • Please identify your Smart Buddy Card/ payment chip based on the 9th to 15th digit of your Smart Buddy Card/ payment chip against the number reflected in digibank Mobile. (E.g. Smart Buddy card/chip number XXXXXXXX 00428675 would be displayed as POSB ATM CARD 00428670 on digibank Mobile.)
  • To replace the lost Smart Buddy card/ payment chip, please contact POSB hotline. A new Smart Buddy card/ payment chip will be mailed to your bank registered mailing address within 7 working days upon successful receipt of request.
  • To replace the lost Smart Buddy watch, you may purchase another one here. Thereafter, please insert the new replacement payment chip which you will receive from POSB into the new Smart Buddy watch you have purchased from eShoppeNow.
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