Lost or Stolen Card

If your ATM, Debit or Credit card is Lost or Stolen, please block your card(s) immediately using our online services and request for a replacement instantly.

Part of: Guides > Go Travel with DBS, Digital Services

Important information

  • With rampant scams and fraud attempts taking place around the world, find out how you can prevent yourself from becoming a victim. Learn More.
  • To get assistance on Lost Cards and Fraud Reporting, contact us at 1800 339 6963 or (65) 6339 6963 from overseas.
  • Authentication can be done using your digibank User ID & PIN or, any of your ATM/Debit or Credit Card & PIN.

How to block and replace your Lost or Stolen Card

digibank mobile
phone frame
Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
Step 2
Tap on More.
Step 3
Under Manage Cards & Loans, select Replace/Block Card.
Step 4
Select My Card is Lost.
Step 5
Tap Proceed.
Step 6
Select the card you wish to block.
Step 7
Review your request and tap Block Now.
Step 8
Your card will be blocked immediately, and you may proceed to request a new card replacement.
Get the latest digibank mobile app now!

More information

  • Lost/Stolen Card Liability is limited to S$100 only if
    • you have immediately notified us of the loss, theft or unauthorised disclosure;
    • you assist us in the recovery of the unauthorised charges incurred;
    • you furnish us with a police report accompanied by written confirmation of the loss, theft or unauthorised disclosure and any other information that we may require; and
    • we are satisfied that such loss, theft or unauthorised disclosure is not due to your negligence or default.
    You shall not be liable for any transactions carried out after we have been notified of the loss, theft or disclosure.
Was this information useful?

We welcome your feedback

Information is easy to understand and find
Information is useful to answer your inquiries completely