Refund EZ-Link/NETS Flashpay Value

Get a refund or transfer of value for your EZ-Link/NETS FlashPay cards at any TransitLink Ticket Office if you have lost or damaged your card.

Part of: Guides > Card Replacements


Important information

  • Any lost DBS/POSB Card with EZ-Link Wallet value that is not on EZ-Reload, i.e. manual EZ-Link top-up is deemed non-retrievable once misplaced. There is no refund or deactivation of EZ-Link Wallet.
  • Any lost DBS/POSB Card with NETS FlashPay Wallet that is not on Auto Top-Up Facility (ATU) is deemed non-retrievable once misplaced and there is no refund or deactivation on NETS FlashPay Wallet.

How to Refund EZ-Link Value

Damaged card that is on EZ-Reload
Visit any TransitLink Ticket Office and present your card to terminate EZ-Reload for refund.
  • Less than S$80
    • EZ-Reload by Giro - process refund 30 days after termination of EZ-Reload
    • EZ-Reload by Credit - process refund 7 days after termination of EZ-Reload
  • More than S$80
    • Fill up the Manual Deferred Refund (MDR) form provided by TransitLink.
      Deferred refund will take 14 working days via transfer to another EZ-Link card or to a DBS/POSB bank account.
Visit any TransitLink Ticket Office and present your card for refund.
  • Less than S$80
    Refund is immediate.
  • More than S$80
    Fill up the Manual Deferred Refund (MDR) form provided by TransitLink. Deferred refund will take 14 working days via transfer to another EZ-Link card or to a DBS/POSB bank account.
Contact EZ-Link Customer Service Hotline at 6496 8300 (Operating Hours from 8am to 6pm daily, except for Public Holiday) or email EZ-Link at customerservice@ezlink.com.sg and provide the 16-digit EZ-Link CAN ID on the back of your DBS/POSB card to apply for deferred refund.


How to Refund NETS Flashpay Value

Visit any TransitLink Ticket Office or NETS Customer Service Centre and present your card for refund.
  • Refund amount will be credited into your bank account within 14 working days.
Immediate refund at any DBS/POSB ATM, under More Services.
  • Find the nearest ATM using our Locator.
After cancelling your card, call the 24-hour NETS Customer Service Hotline at 6274 1212 to report the loss of your Auto Top-Up enabled NETS FlashPay Card. Upon receipt of a loss report, NETS shall cancel the Auto Top-Up within 48 hours. Please note that you are still liable for any payment transactions on the card during the 48-hour period.
  • Refund amount will be credited into your bank account within 14 working days.
Was this information useful?

We welcome your feedback

Information is easy to understand and find
Information is useful to answer your inquiries completely