Avoid waiting on the line! Did you know that our chatbot is able to perform transactional requests like check pending transactions, check cheque status, enquire on reward points and many more?Part of: Guides > Digital Services
- Please ensure pop up blocker is disabled for authentication purpose.
- Authentication via your iBanking login or Card & PIN is required before we proceed with your request.
How to use our digibot services
- Launch our DBS digibot by clicking at the bottom right of the page.
- Type in your Request* and complete the Authentication Process.
- Follow the Guided Conversation to process your requests instantly!
*List of available services
|Card Service Request||Keywords - Type these keywords into our DBS digibot|
|Activate new card||Activate Card|
|Activate / deactivate card for overseas use||Overseas Use|
|Apply for credit card||Apply Credit Card|
|Block and replace lost / damaged / expired card||Replace Card|
|Cancel card||Terminate Card|
|Unblock lost card||Unblock Card|
|View available balance||Credit Card Limit|
|Reduce credit card limit||Reduce Credit Card Limit|
|View credit card transactions||Credit Card Transactions|
|View debit card transactions||Debit Card Transactions|
|View outstanding balance||Outstanding Bill|
|View last payment||Latest Payment Amount|
|View statement due date||Due Date from my Statement|
|Change billing cycle||Change Billing Cycle|
|Request for credit card or Cashline statements||Request for Statement|
|Make bill payment||Credit Card Bill Payment|
|Request for fee waiver||Fee Waiver|
|Request credit balance refund||Credit Balance Refund|
|View rewards points||Check DBS points|
|Bank Service Request||Keywords - Type these keywords into our DBS digibot|
|View account balance||Account Balance|
|View deposit account transaction||Check Account Transaction|
|Enquire on Remittance Status||Remit Status|
|View cheque status||Enquire Cheque Status|
|Request to stop a cheque||Stop Cheque|
|Report a Scam||Scam|
|Submit CRS / FATCA declaration||CRS|
|Request deposit account statements||Request for Statement|
|Convert bank account type||Convert account|
|Enquire on digital token||Digital Token|
|Enquire on PayLah!||DBS PayLah|
|Enquire on PayNow||PayNow|
|Enquire on DBS remittance||DBS Remit|
|Enquire on SRS account||SRS Account|
|Loan Service Request||Keywords - Type these examples into our DBS digibot|
|Request Home Loan - Partial Repayment||Partial Repayment|
|Request Home Loan - Full Repayment||Full Repayment|
|Request change in Home Loan Servicing Account||Change Loan Servicing Account|
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