At a Glance

With 9am-5pm working hours, meeting your cash and banking needs can be hard sometimes. That’s why we’ve made banking simpler for you with our 24/7 self-service branches. Now you can withdraw cash, deposit your cheque or get an immediate replacement of debit card any day, any time and at your own convenience. In addition, the Video Teller Customer Service Officer is available daily from 9am-6pm if you need assistance.

Locate 24/7 Self-Service Branches

 

24/7 Teller Machines

Each 24/7 Self-Service branch simplifies banking with three types of machines: the Video Teller Machine (VTM), Branch Teller Machine (BTM), and Automated Teller Machine (ATM/ATM+).

 



What you will require to begin self-servicing your transaction:

    • ATM/Debit card for verification and
    • Your mobile phone with a registered number with the bank, for faster authentication experience

Should you require assistance, our on-screen customer service officers will be there to assist you from 9am to 6pm daily.


Innovation

Digital Token & iB Secure Device

  • Manage your Digital Token settings
  • Instant issuance and replacement of iB Secure Device
Innovation

Debit cards

  • Instant issuance and replacement of debit card
Innovation

More services

  • Balance enquiry
  • Update your particulars
  • Request for passbook replacement, statement or additional cheque books by mail

VTM Locations


Innovation

Cash Services

  • Notes exchange
  • Withdrawal* – S$2, S$5, S$10, S$50 and S$100 
  • Deposit – S$2, S$5, S$10, S$50, S$100 and S$1000

*You may withdraw above your card limit, up to S$20,000 with SMS OTP (up to a daily limit of S$30,000). Staff assistance is required for withdrawal beyond the daily limit, at BTMs located at branches during banking hours.

Innovation

Non-cash Services

  • Funds transfer
  • Bill payment
  • Instant passbook update

Innovation

ATM

  • Quick cash withdrawal
  • Funds transfer
  • Other services
 

ATM+

  • Cash deposit and instant passbook update, on top of the transactions available at ATM
 

Frequently Asked Questions

VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer if you require assistance from 9am to 6pm daily. Free yourself from regular banking hours and self-serve key non-cash banking services 24/7 on VTM.


You are able to self-service the following:

  • Balance enquiry
  • Token Issuance/Replacement
  • Debit Card Issuance/Replacement
  • ATM Card Replacement
  • Reset Card PIN
  • Amend Card Settings
  • Change of Particulars – Address, Email

The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily:

  • Change of Particulars – Mobile
  • Pay POSB/DBS Credit Cards and Cashline (1st party)
  • Change GIRO Payment Limit
  • Delete GIRO Arrangement
  • Telephone Banking PIN (via mailing)
  • Request Additional Cheque Book (via mailing)
  • Request Passbook Replacement (via mailing)

You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.

Bring along your mobile phone with a registered number with the bank, for faster authentication experience.


Our on-screen customer service officers will be there to assist you from 9am to 6pm daily.


No, you can conduct your banking within the enclosed VTM cubicle for privacy.


English, Mandarin, Malay and Tamil language are currently offered at our machines.


With POSB digibank, you never have to queue. Download POSB digibank on your mobile device and access our suite of banking services at your fingertips. You can now learn more with step by step video guides and workshops here.

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