Pay Bills

General FAQs

1. What can I do if I need to pay a company that is not in the list?

   For companies that are not in our current list of bill payment organisations, please help us by writing to us about this company using the General Enquiry Form. We will try our best to sign up the merchant as a billing organisation corporation.

2. What is my 'Consumer Reference Number'?

   Your Consumer Reference/Account Number is the number given by the billing corporation. This number is normally shown on your bill. For example, your credit card number, membership number or utilities account number.

3. Do I have total control over my bill payments?

   The Pay Bills service lets you decide when to pay and how much to pay. Nothing happens unless you activate the payment by clicking on the 'Submit' button.

4. Is Bill Payment easily accessible?

   Bill Payment is available 24 hours daily and you can pay from practically anywhere. All you need is a phone or Internet access.

5. Is the service free?

   Yes, the service is free.

6. How do I register my bill details?

   You only need to register your bill details once and this can be done easily via the options below. Please have your bill ready as you will need to give us your reference/account number.

   iBanking

   • Click on “More Payment Services” under the “Pay” tab of the top navigation
   • Select "Add Billing Organisation"
   • Select the organisation that you would like to make payment to and type in your consumer reference number

   Any POSB or DBS branches

   • Just complete the Bill Payment Arrangement form and return it to us

7. Can I make an immediate bill payment?

   Yes. You can make your payments via iBanking or Phone Banking immediately after you have registered. We will also send you a confirmation letter for your record. You can select any corporations in the drop-down list of organisations to make payment. Alternatively, you can also personalise your bill payment list by selecting companies that you frequently make payments to.

8. How do I make payments?

   To pay your bills via:

   DBS Internet Banking

   • Click on “Pay Bills” under the “Pay” tab of the top navigation
   • Select any of the participating organisations or select from your own personalised list of bill payment records
   • Enter the payment details, and click “Next”. Verify your details and click “Submit”.

   Phone Banking

   Please have the reference of your bill payee code* and your consumer reference number ready

   • Enter transaction code "04"
   • Select option "1" and follow the instruction

   *Bill payee code will be made available to you upon confirmation of your Bill Payment Arrangement via Phone Banking.

Transaction Signing for Bill Payment

1. Which are the billing organisations that require transaction signing?

   For payments to non-prearranged billing organisations, transaction signing is required. For more information on Transaction Signing, click here. The following billing organisations do not require transaction signing:

   • IRAS-INCOME TAX (TAX REF NO.)
   • HOUSING & DEVELOPMENT BOARD
   • MINDEF-NS MEN PAYMENT
   • IRAS-PROPERTY TAX(PTX REF NO.)
   • LTA-FINE PAYMENT
   • IRAS-INCOME TAX (TAX REF NO.)
   • IRAS-OTHERS (PYMT SLIP NO.)
   • HOUSING & DEVELOPMENT BOARD
   • MINDEF-NS MEN PAYMENT
   • IRAS-PROPERTY TAX(PTX REF NO.)

2. Why is Transaction Signing required for payments made to these billing organisations?

   Transaction Signing has been introduced for bill payment to securities’ firms, credit cards and in the cases where the ultimate recipient is outside Singapore.
   
   All bill payments made to the list above fall under Government / Statutory Boards, and hence Transaction Signing authorisation is not required.

3. What is the benefit of using Transaction Signing for these billing organisations?

   We are committed to offering you the highest level of online security. A registered mobile number provides additional protection against unauthorised access to your online account.
   
   SMS alert will be sent to your registered mobile phone number to provide timely alerts to customers of transactions not effected by them. Such alerts will help to safeguard your interests.

4. Are there any additional charges for my bill payments due to Transaction Signing?

   DBS has not imposed any additional charges. For charges levied by the billing organisations, please check with the billing organisations directly.

5. Is there any delay in my recipient receiving the amount due to Transaction Signing

   There is no delay in the bill payment process, once the payment has been authorised online using Transaction Signing. Please check with the billing organisations directly on the time taken to credit the recipient.