iBanking OTP FAQs

1. What is iBanking OTP?

   iBanking One Time Password (OTP) is an existing security feature introduced by DBS. You will need to have a mobile number registered with the Bank to receive iB OTP via SMS. iB OTP is used for the following services:
   
   SMS Login – A 6-digit OTP will be sent to your registered mobile number via SMS. SMS Login is a new feature introduced in Dec 2012 as an alternative second factor authentication on top of using the iB Secure Device.
   
   Transactions – A 6-digit OTP will be sent to your registered mobile number via SMS to authorise and complete selected transactions such as Update Personal and Contact Details.
   
   Notifications – SMS alerts will be sent to your registered mobile number upon completion of your online transactions.
   
   IMPORTANT NOTE: You will need to have a registered mobile number in order to proceed with the following transactions:

   • Add Payee
   • Funds Transfers (Overseas)
   • Bill Payment
   • Update Personal Details
   • Mailing Address Update (foreign address update only)



2. Which iBanking services/ transactions would require authorisation using iBanking OTP?

   The following services and transactions would require an iBanking OTP AND your iB Secure Device to authorise and complete:

   • Update Mailing Address (only for foreign mailing address)
   • Update Personal and Contact Details
   • Manage Alerts
   • Add New Cheque and Demand Draft Recipient



3. How does iBanking OTP authorisation and SMS alerts benefit me as an iBanking user?

   Internet comes with its inherent risks where hackers readily exploit for their personal gain. iBanking OTP serves as an additional security feature that uses a One Time Password authorisation. SMS alerts serve to provide timely alerts to customers of transactions not effected by them. Such prompt alerts will help to safeguard your interests.

4. How do I update my mobile phone number to receive iBanking OTP?

   You can update your mobile phone number to receive iB OTP via the following channels:

   • iBanking – Simply select Preferences on the top navigation, and select Update Personal and Contact Details. You will need your DBS iB Secure Device to complete this transaction.
   • If you do not have access to the internet, complete the Application Form. Your application will be processed within 3 working days upon receipt of the completed form.



5. How fast will I be able to receive the OTP?

   You should receive the iBanking OTP within few seconds to your registered mobile phone number.

   As the OTP is delivered using SMS, it is dependent on the mobile operator's network and traffic condition. Therefore, there may be some delays during peak periods or on certain days; public holidays like Christmas.

6. Is the service chargeable?

   This service is currently offered free of charge but you may incur SMS charges from your mobile operators.

7. Which are the mobile service providers supported?

   In Singapore, SingTel Mobile, M1 and Starhub are supported. If you are using an overseas registered mobile number, your mobile service provider must be on GSM network and provides SMS service.

8. Can I use the service overseas?

   iBanking OTP is sent using SMS technology. Your mobile service operator will be able to give you specifics on receiving SMS sent from Singapore whilst overseas.

   • If you are subscribing to a local mobile service operator, you must have auto-roam service activated for your line and the country you are travelling to should also support GSM network and SMS.
   • If you are using an overseas mobile service operator, GSM network and SMS technology must be supported.



9. What is my overseas mobile service operator or the country I am travelling to does not support GSM network or SMS technology?

   As you cannot receive iBanking OTP, you will not be able to perform certain transactions online such as adding a new recipient. You are encouraged to add your recipients before travelling.

10. What if I do not own a mobile phone?

    If you did not register your mobile phone number to receive iBanking OTP, you can perform these transactions over at any nearest DBS/POSB branches.

11. Can I use/share a common mobile phone number for receiving iBanking OTP?

    iBanking OTP is an integral part of the overall iBanking security and serves as a dedicated communication channel between DBS and you for critical information. Therefore, sharing of mobile phone number with anyone for this purpose is not supported.