Reasons for Delayed Overseas Funds Transfer

Find out what are the possible reasons your overseas funds transfer is delayed.

Part of: Guides > Your Guide to Overseas Funds Transfer

Important information

  • There will be a 2 hour system downtime from 30 Dec 2022 23:30 PM to 31 Dec 2022 01:30 SGT for DBS Remit to Myanmar for other partner bank. Customers will not be able to add or transfer to DBS Remit to Myanmar recipients (AYA Bank recipients only).
  • We move your money during business days in Singapore. However, things may take a little longer if the location you’re sending to has a national holiday. Do check out from time to time.
  • There may be occasional delays caused by unforeseen issues with our payment partners and local markets.
Cut-off time and/or Public Holidays
  • If your transaction is submitted before a weekend or on a public holiday in the sending or receiving destination, the transaction will be processed on the next working day instead. Please refer to the table below for the next available working day.

    Upcoming Country Public Holidays

    Country Cut-Off Date/Time Next Working Day Holiday
    Vietnam 20 Jan, 2.30pm 27 Jan 2023 Tet Holidays
    Mainland China 20 Jan, 3pm 30 Jan 2023 Spring Festival
    New Zealand 27 Jan, 10am 31 Jan 2023 Auckland Anniversary
    Malaysia 31 Jan, 2pm 2 Feb 2023 Federal Territory Day
  • Please see more details on your transfers to specific countries here.
  • You may have provided incorrect instructions in your overseas transfer which may result in financial losses for you and/or your beneficiary. Always ensure the following:
    • Provide accurate information on recipients
      • Full Name as per their bank records. Do not use nicknames or short form names for individuals. To update Recipients’ names, please refer to 3 Steps to Ensure Accurate Recipient Name.
      • Full postal address. Please ensure that there are no extra/missing letters and digits.
    • Check the transfer amount is in the correct currency that you wish to send to
    • Select the Purpose of Payments (for selected countries)
  • No amendments can be made to DBS Remit Corridors. Please ensure your recipient’s details are accurate and matches the recipient bank’s records, before you make the online transfer.
  • There may be additional checks related to anti-fraud or anti-money laundering which can cause processing delays. In most cases, it is not expected of the beneficiary and/or agent bank to share the reason for the checks or delays.
  • In such situations, you may be asked to provide additional information if the transfer is intended for the said recipient.
  • In line with regulatory guidelines, we may reach out to you for remittances that are submitted without Recipients’ full names as per their bank’s records to request for clarification or official proof of identity i.e. ACRA business registration details, invoice references, or national identity documents is provided. Transactions may be cancelled if required information is not provided within 24 hours of request.
  • Please note that any incomplete transfer request will be cancelled to minimise your risk if the requested documentation is not provided within 24hrs.
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