Card Replacements

• Replaced a Credit Card
• Replaced an ATM/Debit Card

Overview of: Replace ATM/Debit or Credit Card

General Information

Activate Replacement Card

Activate your replacement card using our Virtual Assistant. For security purposes, only perform activation after receiving your replacement card.

Update Recurring Bill Payments with Billing Organisations

Find out what you need to do to update your Recurring Bill Payments paid to Billing Organizations using your Credit or Debit Cards.

Existing DBS Rewards, Points, Fund Transfer and Instalments

DBS Rewards, DBS Points, Special Interest Rate Fund Transfer, Instalment Loan and Instalment Payment Plan will not be affected.

When will I receive my replacement card?

You will receive your replacement Card & PIN separately within 5 working days from the requested date.

Card Specific Information

DBS Altitude Visa Card

If you have Priority Pass, please update your new Altitude Card details via the Priority Pass website through your Digital Membership.

DBS Esso Card

Smiles Points will be automatically linked and transferred to the new card upon replacement. Existing Speedpass has been ceased W.E.F 31 March 2019 and Speedpass will no longer be issued by Exxon Mobil.

DBS Live Fresh Card

If you have any remaining EZ-link value in your old card, refer to Refund EZ-Link/NETS Flashpay Value.

DBS Takashimaya Card

Your Takashimaya Points will not be transferred. You may visit Takashimaya Customer Service counter to request for your Takashimaya Points to be transferred from the old to the new card (subject to approval).

POSB Everyday Card

Daily $ will not be affected, if you have any remaining EZ-link value in your old card, refer to Refund EZ-Link/NETS Flashpay Value.

SAFRA DBS Card

Safra $ will not be affected.

Card Replacement

Request for a Replacement Card Online

Holding on to a damaged, worn out or lost your card? Request for a card replacement instantly online!

Overview of: Replace ATM/Debit or Credit Card

General Information

Activate Replacement Card

Activate your replacement card using our Virtual Assistant. For security purposes, only perform activation after receiving your replacement card.

Update Recurring Bill Payments with Billing Organizations

Find out what you need to do to update your Recurring Bill Payments paid to Billing Organizations using your Credit or Debit Cards.

When will I receive my replacement card?

You will receive your replacement Card & PIN separately within 5 working days from the requested date.

Card Specific Information

DBS Takashimaya Card

Your Takashimaya Points will not be transferred. You may visit Takashimaya Customer Service counter to request for your Takashimaya Points to be transferred from the old to the new card (subject to approval).

DBS Visa Debit Card

By performing this card replacement, your existing card will be terminated immediately.

If you have any remaining NETS Flashpay value in your old card, refer to Refund EZ-Link/NETS Flashpay Value.

PAssion POSB Debit Card

By performing this card replacement, your existing card will be terminated immediately.

If you have any remaining EZ-link value in your old card, refer to Refund EZ-Link/NETS Flashpay Value.

Please contact the National Library Board at enquiry@nlb.gov.sg to report loss of your PAssion POSB Debit Card. If loss is not reported, any charges incurred on the lost card, such as fines incurred on loans, lost items and reservation will be charged.

Tap-For-More Points will be transferred to your new card if you replace your PAssion POSB Debit Card on the same day, otherwise it will be forfeited.

SAFRA DBS Card

Safra $ will not be affected.

Card Replacement

Request for a Replacement Card Online

Holding on to a damaged, worn out or lost your card? Request for a card replacement instantly online!