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Set Up And Activate Your Digital Token With POSB
At a Glance
Features & Benefits
Here's how you can bank hassle-free with Digital Token:

One tap to approve all banking matters.
No more waiting for SMS OTP, no physical token to carry around. Just one tap to authenticate your transactions while on the go.
Easy on your data.
It takes less data than a chat message. Even when there’s poor Internet connection, you can still get a manual OTP on your Digital Token for transactions like PayNow transfers or bill payments. Phew!


Safe even when your phone is gone.
Your Digital Token is still secure even if you lose your phone. Only you have access to it – protected by your phone lock, User ID and PIN or fingerprint. So if your phone is misplaced, don’t worry – just contact us immediately to deregister your Digital Token.
Go green as you bank on the go.
16,000 physical tokens are replaced each month. Switch to Digital Token now and reduce e-waste for the planet. Remember to recycle your physical token at the nearest e-waste collection point.


One quick set-up in 3 steps
Setting up your Digital Token is easy. See how simple it is to set up your Digital Token:
Other set up methods:
Setting up Digital Token via other means? Click here to find out more.
Not on digibank mobile yet? Download it today.
Frequently Asked Questions
Digital Token Update
Why can’t I authenticate my transaction with my digital token?
Your digital token requires an update for you to continue with the transaction. To do so, simply log in to your digibank app for your digital token to be updated automatically.
Why is the update required for my digital token now?
The digital token update is a security requirement for you to continue transacting securely. As you have not logged in to digibank recently, the update could not be completed automatically.
How do I update my digital token since it isn’t an app update?
You can simply log in to your digibank app for your digital token to be updated automatically. No further action is required after that.
What happens if my digital token is not updated?
As a measure to protect your interest, only limited types of transactions will be allowed if you use other authentication methods such as SMS OTP. High-risk transactions, such as the change of your transaction limits, will not be processed without valid authentication via your digital token.
When do I need to update my digital token?
To minimise any inconvenience to your banking needs, you are advised to update your digital token immediately simply by logging in to your digibank app.
I logged in to the digibank app but I still can’t authenticate my transaction with my digital token. What can I do?
It is possible that your digibank app has not been updated to the latest version. Please update your digibank app and log in to your digibank app again for your digital token to be updated automatically.
If the problem persists, consider deleting and reinstalling your digibank app before logging in again to update your digital token.
Digital Token Users
Setting up the Digital Token
Why should I set up Digital Token?
Can I set up my Digital Token on multiple devices?
I used to see the prompt to set up my Digital Token, but I no longer see it. How do I go about setting up my Digital Token?
You can still set up your digital token in a few simple steps:
- Launch yourdigibankapp
- Tap on the Digital Token icon
- Tap on the "Set Up Now" button

My physical token is damaged/lost, how do I set up my Digital Token? (if you have an email registered with POSB)

My physical token is damaged/lost, how do I set up my Digital Token? (if you do not have an email registered with POSB)
To set up your Digital Token:
- Tap on “My physical token is damaged/lost” link to request for a registration code.
- A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
- Upon receipt of the registration code, log in to digibank/iWealth and tap on “Set up now”.
- Enter the registration code and follow on-screen instructions.
I have not received the registration code. However, when I log in to digibank/iWealth, I am prompted to set up my Digital Token. What do I do?

Why am I asked to set up my Digital Token again when I have set it up before?
If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank/iWealth app on the new device.
Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.
I encountered difficulties while setting up Digital Token. What should I do?
Using Digital Token
How do I authenticate transactions with my Digital Token?
For digibank/iWealth mobile transactions, authentication is done seamlessly in the background.
For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:
1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication
and/or
2) Launch digibank/iWealth app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication
I did not receive a push notification to authenticate my transaction?
Please ensure that you have enabled push notification and allowed permissions for digibank/iWealth app to send you such notifications.
For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on “Allow Notifications”.
For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on notifications.
Note: Push notifications may not be received if you are in a low network coverage area.
I do not see the “Approve” button after tapping on Digital Token icon to approve my transaction. What should I do?
For Internet Banking transactions, please relaunch your app and try to submit your transaction again.
Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:
- Tap on “Enter OTP manually” on webpage
- Launch your digibank/iWealth app (Log in is not required)
- Select on “Digital Token” icon on the dashboard
- Tap the button to generate a 6-digit OTP
- Enter 6-digit OTP as requested
How do I use Digital Token if my mobile device does not have internet access overseas?
If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:
- Tap on “Enter OTP manually” on webpage
- Launch your digibank/iWealth app (Log in is not required)
- Select the “Digital Token” icon
- Tap “Generate OTP” for a 6-digit OTP
- Enter the 6-digit OTP to your webpage
What is the minimum operating system required on a device for Digital Token?
digibank apps are compatible with operating system (OS) versions Apple 12.0, Android 9.0 and above. For optimal app stability and security, please ensure that you update your device OS to the latest version. For more information, click here.
I have encountered difficulties while using my Digital Token, what do I do?
Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.
Replacing Your Physical Token
Can I still request for a replacement Physical Token?
How do I set up Digital Token?
You’re just a few steps away from using the Digital Token.
1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery
2.Launch your digibank and tap on the Digital Token icon on the homepage.
3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.
To learn more, click hereI only use online banking. Do I need to download the digibank app to set up Digital Token?
Is the Digital Token secure?
How do I dispose of my Physical Token?
To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.
General Questions
Can I still request for a replacement Physical Token?
App permissions are necessary to access selected banking services on digibank.
Below are some examples of permissions requested:
- Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
- Contact permissions are needed when performing a PayNow transfer.
- Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.
By allowing access, the app does not use the permissions to store contacts or images found in the device.
To change / view permissions, log in to digibank app and navitage to 'More' and then 'App Permissions'.
We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.
What happens if I lose/switch mobile devices?
Please download the digibank/iWealth app onto your new device. You will then be prompted to set up your Digital Token when you first log in.
Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.
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