FAQs on GIRO
General Interbank Recurring Order (GIRO) is a convenient, paperless and cashless payment method which enables you to make hassle-free payments to billing organisations (BO) through your bank account.
GIRO is an automated electronic payment service where the amount will be automatically deducted from your DBS/POSB account and paid to your BO upon their request. All you need to do is to ensure that the designated bank account has sufficient funds before the deduction due date.
How do I setup?
You can apply via our online channels
- On Internet Banking: You can apply for GIRO arrangement for over 60 billing organisations.
- Card and PIN: If you do not have Internet Banking, you can also set up your GIRO for over 25 billing organisations by simply logging in with your Debit/ATM Card and PIN.
You can also set up your GIRO Arrangements for DBS/POSB Credit Cards, StarHub Limited and IRAS via AXS (with d2pay). Otherwise, you can liaise with the respective BO for their GIRO application form.
How do I manage existing GIRO arrangements?
Internet Banking allows you to not only set up your GIRO arrangements, but also gives you the convenience to manage your arrangements whenever you need to. You can:
- View GIRO Arrangements: A quick glance of all the GIRO arrangements that you currently already have set-up for selected or all accounts.
- Delete GIRO Arrangement: If no longer required, you can also easily terminate existing GIRO Arrangements without any hassle..
If you do not have Internet Banking, simply submit this form to any of our DBS/POSB branches.
Frequently Asked Questions
This service is only applicable for personal account holders.
Why do you limit the list of organisations that I can select when applying via DBS/POSB iBanking or AXS stations?
This is an opt-in service for the organisations. We will work with all the organisations that are interested in partnering with us.
For accounts operated by thumb print, you are required to have your thumb print impression verified at any DBS/POSB branch prior to submitting the form to your BO. If you would like to change the operation of your account to signature, you may do so at any DBS/POSB branch.
The accounts excluded for GIRO debiting include POSBkids (personal)*, POSBkids Trust, MySavings and My Account* accounts.
*Giro payment arrangement set up is not allowed if account holder is below 16 years old (by birth year).
The Bank does not impose any fees and charges for setting up, terminating or late charges. However, your BO may impose charges for late payment. Please check with the BO on their fees and charges.
For submissions made via DBS/POSB iBanking and AXS stations, the application will be verified by the Bank instantaneously and forwarded to the BOs. For submissions made via your BO, we will process the application within seven days from the date of receipt from your BO.
Meanwhile, continue to pay your bills via alternative payment options until you have been notified by your BO that your GIRO application has been approved.
Can I apply for GIRO if I do not have sufficient funds in my account at the point of the application?
You may proceed with the application as the Bank will not check against your account balance during your application. However, you must ensure sufficient balances in your account for deduction on the due date.
If you have applied for GIRO via your BO, please contact them to check on the status. The Bank will also send all the bank account holders an email or SMS to the registered email address or local mobile no. with us, if you have applied for this service. You may also view your successful GIRO arrangements in Internet Banking by following the below steps:
- Under Pay, click on “More Payment Services”
- Under the ‘Manage Payments & GIRO”, click “View GIRO Arrangements” You can enquire either 1 account or all accounts.
This email/SMS is to inform all account holders that a GIRO has been setup between your account and the BO. If your account is held jointly with another person, you may wish to check with your joint account holder(s) if they have applied for GIRO.
Since my joint account holder submitted the GIRO application, why are you sending this notification to me?
In our bid to safeguard your interest, the notification will be sent to all the account holders to avoid future dispute from unauthorised debiting from your account/joint account.
If you would like to amend the setting for this notification, please log on to DBS/POSB iBanking.
Some common reasons for rejection include:
- incomplete/missing information
- your signature varies or differs from the Bank’s records
- your thumb print impression on the form was not verified at our DBS/POSB branch
- amendment on the form was made using correction fluid/tape
This is not an exhaustive list of common errors, please contact your respective BO to verify the rejection reason for your application.
The commencement and deduction date and amount is determined by the respective BO. Please check with your BO when the deductions will take place and the amount due to them.
Please check with your BO on the frequency of the deductions.
Some common reasons for unsuccessful deductions include:
a. insufficient balance in your account on the date of deduction
b. deduction amount exceeds the GIRO payment limit set
c. the GIRO arrangement has been terminated
d. your bank account is closed
The Bank will not make repeated attempts after a failed GIRO deduction. Please contact your BO to arrange for an alternative mode of payment.
If you choose to terminate your GIRO arrangement, the Bank will discontinue requests from the BO to deduct your account for payment. Where there are outstanding amounts owing to the BO, you should continue to pay your bills via alternative payment options accepted by the BO.
Some BOs send a notice to confirm that the termination request is effected. You may also wish to contact the BO to confirm on the status of the GIRO termination.