Frequently Asked Questions for GIRO

General

  1. What is GIRO?

    General Interbank Recurring Order (GIRO) is an automated electronic payment service which allows you to make payment to the billing organisation (BO) from your bank account. The amount will be deducted from your DBS/POSB account and paid to your BO upon their request. All you need to do is to ensure that the designated bank account has sufficient funds before the deduction due date.

  2. What is the benefit of using GIRO?

    GIRO is a convenient, paperless and cashless payment method which enables you to make hassle-free payments to BOs through your bank account.

Applying for GIRO

  1. How do I apply for GIRO?

    You can choose to set up a GIRO arrangement for selected BOs via DBS/POSB iBanking and AXS Stations with D-Pay or liaise with the respective BO for their GIRO application form.

    The list of participating BOs for,

    • DBS/POSB iBanking: view list here
    • AXS Stations with D-Pay: DBS/POSB Credit Cards, StarHub Ltd and IRAS
  2. Can corporate cardholders apply for GIRO using DBS/POSB iBanking or AXS Stations?

    This service is only applicable for personal account holders.

  3. Why do you limit the list of organisations that I can select when applying via DBS/POSB iBanking or AXS stations?

    This is an opt-in service for the organisations. We will work with all the organisations that are interested in partnering with us.

  4. My account is operated by thumb print, can I sign on the BO GIRO application form?

    For accounts operated by thumb print, you are required to have your thumb print impression verified at any DBS/POSB branch prior to submitting the form to your BO.

    If you would like to change the operation of your account to signature, you may do so at any DBS/POSB branch.

  5. What types of accounts are not accepted for GIRO?

    The accounts excluded for GIRO debiting include POSBkids, POSBkids Trust, MySavings and Cashline accounts.

  6. What are the fees and charges applicable for a GIRO arrangement?

    The Bank does not impose any fees and charges for setting up a GIRO arrangement.

  7. How long does it take the Bank to process a GIRO application?

    For submissions made via DBS/POSB iBanking and AXS stations, the application will be verified by the Bank instantaneously and forwarded to the BOs. For submissions made via your BO, we will process the application within seven days from the date of receipt from your BO.

    Meanwhile, continue to pay your bills via alternative payment options until you have been notified by your BO that your GIRO application has been approved.

  8. Can I apply for GIRO if I do not have sufficient funds in my account at the point of the application?

    You may proceed with the application as the Bank will not check against your account balance during your application. However, you must ensure sufficient balances in your account for deduction on the due date.

  9. How do I know if my GIRO application is approved?

    If you have applied for GIRO via your BO, please contact them to check on the status. The Bank will also send all the bank account holders an email or SMS to the registered email address or local mobile no. with us, if you have applied for this service. You may also view your successful GIRO setup in iBanking > Account Information > GIRO Enquiry > GIRO Enquiry for all accounts > Submit.

  10. Why do I receive an email/SMS when I did not apply for GIRO?

    This email/SMS is to inform all account holders that a GIRO has been setup between your account and the BO. If your account is held jointly with another person, you may wish to check with your joint account holder(s) if they have applied for GIRO.

  11. Since my joint account holder submitted the GIRO application, why are you sending this notification to me?

    In our bid to safeguard your interest, the notification will be sent to all the account holders to avoid future dispute from unauthorised debiting from your account/joint account.

    If you would like to amend the setting for this notification, please log on to DBS/POSB iBanking.

  12. What are the common reasons for a rejected GIRO application?

    Some common reasons for rejection include:

    • incomplete/missing information
    • your signature varies or differs from the Bank’s records
    • your thumb print impression on the form was not verified at our DBS/POSB branch
    • amendment on the form was made using correction fluid/tape

    This is not an exhaustive list of common errors, please contact your respective BO to verify the rejection reason for your application.

Managing my GIRO Arrangement

  1. When will my GIRO deduction commence and how much will be debited from my account?

    The commencement and deduction date and amount is determined by the respective BO. Please check with your BO when the deductions will take place and the amount due to them.

  2. What is the frequency of the deductions made from my account?

    Please check with your BO on the frequency of the deductions.

  3. Why is my GIRO deduction unsuccessful?

    Some common reasons for unsuccessful deductions include:

    • insufficient balance in your account on the date of deduction
    • deduction amount exceeds the GIRO payment limit set
    • the GIRO arrangement has been terminated
    • your bank account is closed
  4. Are there any charges imposed by the Bank for failed GIRO deductions?

    The Bank will not impose any charges for failed GIRO deductions. However, your BO may impose charges for late payment. Please check with the BO on their fees and charges.

  5. For failed GIRO deductions, when will the bank attempt to make the next deduction?

    The Bank will not make repeated attempts after a failed GIRO deduction. Please contact your BO to arrange for an alternative mode of payment.

  6. How do I amend the GIRO payment limit set?

    You may amend your GIRO payment limit via either of the following channels:

    1. DBS/POSB iBanking
      • Log on to DBS/POSB iBanking > My Accounts > Deposits > View GIRO Arrangements > GIRO Enquiry for all accounts > Next. View the amount set under Payment Limit.
    2. Complete and submit this form to any of our DBS/POSB branches.
  7. How do I view the GIRO arrangements I have with you?

    To view your existing GIRO arrangements, log on to DBS/POSB iBanking > My Accounts > Deposits > View GIRO Arrangements > GIRO Enquiry for all accounts > Next.

  8. What should I do if my GIRO arrangement is no longer required?

    You should review all your GIRO arrangements and terminate those that are no longer required.

Termination of my GIRO Arrangement

  1. How does termination of my GIRO arrangement impact my repayments to the BO?

    If you choose to terminate your GIRO arrangement, the Bank will discontinue requests from the BO to deduct your account for payment. Where there are outstanding amounts owing to the BO, you should continue to pay your bills via alternative payment options accepted by the BO.

  2. How do I terminate my GIRO arrangement?

    To terminate the GIRO arrangement, you must notify the BO and submit an application to the Bank via either of the following channels:

    1. DBS/POSB iBanking
      • Log on to DBS/POSB iBanking > My Accounts > Deposits > View GIRO Arrangements > GIRO Enquiry for all accounts > Next.
      • Delete GIRO Arrangements > For all my Accounts > select the corresponding GIRO you would like to delete > complete the Effective Termination Date and click Submit.
    2. Complete and submit this form to any of our DBS/POSB branches.
  3. How would I know that my GIRO arrangements have been terminated?

    Some BOs send a notice to confirm that the termination request is effected. You may also wish to contact the BO to confirm on the status of the GIRO termination.

  4. What are the fees and charges applicable for a GIRO termination?

    The Bank does not impose any fees and charges for termination of your GIRO arrangement.