Troubleshooting your Digital Token

Having trouble with your Digital Token, follow these simple steps to resolve your issues.

Part of: Guides > Guide to your Digital Token

Troubleshooting your Digital Token

  • Please ensure that your digibank app is up to date.
  • Restart your phone and ensure your Android or iOS is running on the latest version.
  • You may delete your digibank app and reinstall the latest version:

  • You will then be prompted to set up your Digital Token when you first log in. For more information on how to set up your Digital Token, refer to Set up your Digital Token.

More information

  • Changing your device? iOS Users transferring data from one device to another device or via iCloud will need to delete and reinstall the digibank mobile app on your new device to ensure a complete Digital Token Setup.
  • Blue filter apps or any apps that alter your mobile screen viewing will reduce your screen taps sensitivity when accessing the DBS digibank SG app. Disable such apps/settings first before logging in.
  • If you have a firewall or device security app installed, check if you have granted access to digibank app via your security/firewall app.
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