Update Mobile Number

Changed your mobile number? Here’s how you can get it updated.

Part of: Guides > Your Guide to digibank

Important information

Tips: Turn on your transaction alerts on digibank mobile and your mobile device for timely notification of your account activities.

How to update your mobile number

There are various channels which you may update your mobile number with us. The most convenient method would be via digibank mobile or with your DBS/POSB Card & PIN via Singpass.

digibank mobile
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Click on the steps to view screens
Step 1
Log in to digibank mobile and tap More on the bottom navigation bar.
Step 2
Scroll down to Your Profile, tap on Update Particulars and select Contact Details.
Step 3
Tap on CHANGE under Contact Details section.
Step 4
Input your new contact details and tap on SAVE.
Step 5
Review your changes and tap on CONFIRM to update your contact details.
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  • Log in to digibank Online with your User ID and PIN.
  • Complete the authentication process.
  • Select Update Personal and Contact Details under at the top of your digibank Online page.
  • Under Mobile Number for iB OTP, indicate if your Mobile Number is Local (Singapore) or Overseas:

    • Local (Singapore)
      1. Input your Mobile Number.
      2. Provide Authorisation and click Next.
      3. Follow the 2-Factor Authentication Instructions and click Submit to complete your Mobile Number Update.
    • Overseas
      1. Indicate your Country Code and Area Code if applicable.
      2. Input your Mobile Number.
      3. Provide Authorisation and click Next.
      4. Follow the 2-Factor Authentication Instructions and click Submit to complete your Mobile Number Update.

Not yet a digibank user

If you already have Singpass, follow the steps below to update your contact details (mobile number and email address):

  • Log in using your ATM/Debit/Credit Card details and PIN.
  • Verify if your existing information with us is accurate and click UPDATE WITH SINGPASS if changes are required.
  • Log in with your Singpass and provide consent to retrieve your personal data from the relevant government agencies to update your details with us.
  • Review your details from Singpass and submit your request.
  • Insert your ATM/Debit/Credit Card or scan your NRIC/Passport and complete the authentication process.
  • Under Update Particulars.
  • Select Edit under Mobile.
  • Select the Country Code and enter the new number under Area Code / Phone Number.
  • Select Get OTP via SMS* and key the OTP into the Video Teller Machine (VTM).
  • Press Confirm to complete the transaction.

  • Customers who did not receive the OTP via SMS or do not have their phone with them, select either Wrong Phone Number or No Phone with me.
  • An officer will be connected to verify the customer through a secured authentication process.

Find the nearest Video Teller Machine (VTM) using our Locator.

Frequently Asked Questions

  • To manage your accounts online, you will need to have have a valid mobile number and email address.
  • To ensure that your account is protected, keep your mobile number or email address updated with us to receive transaction alerts and be notified of your account activities.
  • You may sign up for digibank and update your contact details instantly using your Myinfo.
  • Alternatively, you may get in touch with us here.

  • Note:
    For Joint-All Account, authorisation from all parties is required.
  • Yes, it can be done at any DBS/POSB Branches

    Required Documents
    • Parent/Legal Guardian ID Documents
    • Proof of Relationship (e.g birth certificate)
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