Set Up And Activate Your Digital Token With POSB

Set Up And Activate Your Digital Token With POSB

Set up your Digital Token to continue banking online, seamlessly.

Set Up And Activate Your Digital Token With POSB

 

At a Glance

Authenticate on the go

Just one tap to verify your digibank online, eCommerce, and D2Pay (eNets) transactions.

More secure for your peace of mind

Your Digital Token has enhanced encryption and dynamic in-built security to give you layered protection. It’s also protected by your phone lock, User ID and PIN or Face/Touch ID.

Go green as you bank on the go

Reduce e-waste for the planet. Using a digital token means you never have to replace or dispose physical tokens.

 

Features & Benefits

Here's how you can bank hassle-free with Digital Token:

 

One tap to approve all banking matters.

No more waiting for SMS OTP, no physical token to carry around. Just one tap to authenticate your transactions while on the go.

 
 

Easy on your data.

It takes less data than a chat message. Even when there’s poor Internet connection, you can still get a manual OTP on your Digital Token for transactions like PayNow transfers or bill payments. Phew!

 
 

Safe even when your phone is gone.

Your Digital Token is still secure even if you lose your phone. Only you have access to it – protected by your phone lock, User ID and PIN or fingerprint. So if your phone is misplaced, don’t worry – just contact us immediately to deregister your Digital Token.

 
 

Go green as you bank on the go.

16,000 physical tokens are replaced each month. Switch to Digital Token now and reduce e-waste for the planet. Remember to recycle your physical token at the nearest e-waste collection point.

 
 

One quick set-up in 3 steps

Setting up your Digital Token is easy. See how simple it is to set up your Digital Token:

 

Other set up methods:

Setting up Digital Token via other means? Click here to find out more.

Not on digibank mobile yet? Download it today.

     

 

Frequently Asked Questions


Digital Token Update

Your digital token requires an update for you to continue with the transaction. To do so, simply log in to your digibank app for your digital token to be updated automatically.

The digital token update is a security requirement for you to continue transacting securely. As you have not logged in to digibank recently, the update could not be completed automatically.

You can simply log in to your digibank app for your digital token to be updated automatically. No further action is required after that.

As a measure to protect your interest, only limited types of transactions will be allowed if you use other authentication methods such as SMS OTP. High-risk transactions, such as the change of your transaction limits, will not be processed without valid authentication via your digital token.

To minimise any inconvenience to your banking needs, you are advised to update your digital token immediately simply by logging in to your digibank app.

It is possible that your digibank app has not been updated to the latest version. Please update your digibank app and log in to your digibank app again for your digital token to be updated automatically.

If the problem persists, consider deleting and reinstalling your digibank app before logging in again to update your digital token.

Digital Token Users

 

Setting up the Digital Token

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

No. For security, each customer can only have one device with a Digital Token.

You can still set up your digital token in a few simple steps:​

  1. Launch yourdigibankapp​
  2. Tap on the Digital Token icon ​
  3. Tap on the "Set Up Now" button


Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.

To set up your Digital Token:

  • Tap on “My physical token is damaged/lost” link to request for a registration code.

  • A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
  • Upon receipt of the registration code, log in to digibank/iWealth and tap on “Set up now”.
  • Enter the registration code and follow on-screen instructions.

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank/iWealth app on the new device.

Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.
 

Using Digital Token

For digibank/iWealth mobile transactions, authentication is done seamlessly in the background.

For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:

1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication



and/or

2) Launch digibank/iWealth app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication

Please ensure that you have enabled push notification and allowed permissions for digibank/iWealth app to send you such notifications.

For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on “Allow Notifications”.

For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on notifications.

Note: Push notifications may not be received if you are in a low network coverage area.

For Internet Banking transactions, please relaunch your app and try to submit your transaction again.

Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank/iWealth app (Log in is not required)
  • Select on “Digital Token” icon on the dashboard
  • Tap the button to generate a 6-digit OTP
  • Enter 6-digit OTP as requested

If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank/iWealth app (Log in is not required)
  • Select the “Digital Token” icon
  • Tap “Generate OTP” for a 6-digit OTP
  • Enter the 6-digit OTP to your webpage

digibank apps are compatible with operating system (OS) versions Apple 12.0, Android 9.0 and above. For optimal app stability and security, please ensure that you update your device OS to the latest version. For more information, click here.

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.

Replacing Your Physical Token

The Physical Token will not be replaceable from 01 February 2021. This means you will need to set up a Digital Token to log in to digibank online and mobile services to authenticate your banking transactions.

You’re just a few steps away from using the Digital Token.

1.Download the digibank app from Apple App Store, Google Play or Huawei App Gallery

2.Launch your digibank and tap on the Digital Token icon on the homepage.

3.Tap on “Set up now” and follow the instructions to verify your email address before entering the email and SMS one-time password (OTP) sent to you.

To learn more, click here

Yes, you can only set up the Digital Token after downloading the digibank app from Apple App Store, Google Play or Huawei App Gallery. The Digital Token will securely enable authentication so that you can continue to transact via digibank online.

Yes, the Digital Token is built with global security standards as part of our multi-layered authentication to give you peace of mind. The Digital Token is enabled on only one device, your smartphone, which is protected by your phone lock and your banking User ID and PIN. 

To dispose of e-waste responsibly, you can recycle your Physical Token at e-waste collection points across Singapore. Click here for more details about e-waste recycling programmes in Singapore.

General Questions

App permissions are necessary to access selected banking services on digibank.

Below are some examples of permissions requested:

  • Photos, Media, Files and Camera permissions are necessary to upload supporting documents for an application.
  • Contact permissions are needed when performing a PayNow transfer.
  • Location permissions are necessary to provide directions to nearby DBS/POSB branches and ATMs.

By allowing access, the app does not use the permissions to store contacts or images found in the device.

To change / view permissions, log in to digibank app and navitage to 'More' and then 'App Permissions'.

We are continually working on improving our mobile banking application capabilities. Kindly look out for future updates.

Please download the digibank/iWealth app onto your new device. You will then be prompted to set up your Digital Token when you first log in.

Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

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