All About Your Digital Token

Set up the new enhanced Digital token for a more secure banking experience

All About Your Digital Token

 

At a Glance

A Digital Token is required to authenticate your online, mobile and D2Pay (eNets) transactions. This includes making payments, adding new payees and updating contact details.

It's secure

Protected with enhanced encryption, the Digital Token allows you to bank and trade safely, wherever you are.

It's simpler

Online banking transactions are authenticated with a tap of your Digital Token while mobile banking transactions are authenticated in the background. You no longer have to wait for SMS OTPs or look for your physical token.


 

How to Set Up your Digital Token

 

Step 1: Download digibank or iWealth app

 

For DBS digibank users

1. Download and log in to digibank

      

For DBS iWealth users

1. Download and log in to DBS iWealth

      



Step 2: Perform a one-time registration


A. Set up with Email + SMS OTP

 B. Set up with DBS Secure Device (Physical Token)
 C. If you do not have a DBS Secure Device (Physical Token) AND email address registered with DBS
 For customers who has opted for the DBS Secure Device, please refer to FAQ below.
 

Frequently Asked Questions

 

Digital Token Users

 

Setting up the Digital Token

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

No. For security, each customer can only have one device with a Digital Token.

You can still set up your Digital Token under “More” services and tapping on “Manage Digital Token” tile.

Log in to digibank/iWealth. Under “More” services, tap on “Manage Digital Token”. Tap on “Email + SMS OTP” tab on the top of the setup page and follow the on-screen instructions.

To set up your Digital Token:

  • Log in to digibank/iWealth. Under “More” services, tap on “Manage Digital Token”.
  • Tap on “My physical token is damaged/lost” link to request for a registration code.

  • A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
  • Upon receipt of the registration code, log in to digibank/iWealth and tap on “Set up now”.
  • Enter the registration code and follow on-screen instructions.

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank/iWealth app on the new device.

Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.
 

Using Digital Token

For digibank/iWealth mobile transactions, authentication is done seamlessly in the background.

For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:

1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication



and/or

2) Launch digibank/iWealth app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication

Please ensure that you have enabled push notification and allowed permissions for digibank/iWealth app to send you such notifications.

For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on “Allow Notifications”.

For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on notifications.

Note: Push notifications may not be received if you are in a low network coverage area.

For Internet Banking transactions, please relaunch your app and try to submit your transaction again.

Alternatively, you may still authenticate manually with an OTP generated from Digital Token with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank/iWealth app (Log in is not required)
  • Select on “Digital Token” icon on the dashboard
  • Tap the button to generate a 6-digit OTP
  • Enter 6-digit OTP as requested

If your phone does not have internet access overseas, you can still authenticate your transaction with an OTP generated from Digital Token transactions via digibank online with the following steps:

  • Tap on “Enter OTP manually” on webpage
  • Launch your digibank/iWealth app (Log in is not required)
  • Select the “Digital Token” icon
  • Tap “Generate OTP” for a 6-digit OTP
  • Enter the 6-digit OTP to your webpage

For iPhone users, your device should be iOS9.0 or higher.

For Android users, your device should be v5.0 or higher.

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.

General Questions

Please download the digibank/iWealth app onto your new device. You will then be prompted to set up your Digital Token when you first log in.

Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

We are sorry to hear that you wish to opt out. Nonetheless, you may deactivate your Digital Token under the “More” services tab. Tap on “Manage Digital Token” and follow the on-screen instructions.  



Alternatively, you may visit our Video Teller Machines (VTM), to manage your Digital Token settings.

Note: There will be a DBS Secure Device (Physical Token) replacement fee of S$20 (Nett).

 

DBS Secure Device/Physical Token Users

Token Registration

Please register your new DBS Secure Device immediately in 4 simple steps: 

STEP 1: Download the DBS or POSB digibank app 

STEP 2: Log in, tap on “More” and “Activate Physical Token” 

STEP 3: When prompted, key in the registration code found in the letter or click on “Get code via SMS” 

STEP 4: Enter the 10-digit serial number on the back of the device

You may submit your request via digibank (see steps below) , visit our Video Teller Machine (VTM)/branch or call our Contact Centre. The token will be mailed to you within 3 – 5 working days. 

For courier requests, courier related fees will be borne by customers. Courier fees will vary from country to country and where applicable, custom duty fees may be imposed by in-countries' custom.

Alternatively, set-up your Digital Token to transact instantly at no cost! 

digibank Online

STEP 1: Log in to digibank online

STEP 2: Go to "Request" on the top navigation menu and select "More Requests"

STEP 3: Select "iB Secure Device Replacement" from "Other Services" to complete your request

digibank Mobile 

STEP 1: Log in to digibank mobile app.

STEP 2: Tap on 'More' and  'Get New Physical Token'

* This service is only available for first-time token replacement. Your existing device will be terminated upon submission of the request. You may not be able to perform certain transactions until you have received and registered your new device.

General Questions

During the registration, you can request for the Registration Code to be sent to you via SMS. Alternatively call our Customer Service Hotline at (65) 6327 2265.Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

Your secure device is a sensitive electronic device that can be affected by many factors including temperature fluctuations, humidity, and undue stress. This may lead to the device to temporarily de-synchronise, causing the DBS Secure PIN to be rejected by our system.

Should this happen, simply press the DBS logo button again to generate the next consecutive DBS Secure PIN, which can then be used to re-attempt login.

The lifespan of this device is dependent on the battery contained in it which is between 5 to 7 years and the frequency of usage.

There is a device replacement fee of S$20 (Nett). Alternatively, you can set up your Digital Token to transact instantly free of charge.

There is no other fee unless you request for the device to be couriered. Courier fees of S$20 and S$30 will be charged for local and overseas* respectively.

*Where applicable, custom duties fee may be imposed by in-countries' custom.

Explore more

Services

Thank you. Your feedback will help us serve you better.

Was this information useful?

That's great to hear. Anything you'd like to add?
We're sorry to hear that. How can we do better?
Enter only letters, numbers or @!$&-/()',.