Apply & Set up POSB Digital Token in 3 Simple Steps |POSB Singapore

Set Up And Activate Your Digital Token With POSB

At a Glance

Authenticate on the go

Just one tap to verify your digibank online, eCommerce, and D2Pay (eNets) transactions.

More secure for your peace of mind

Your Digital Token has enhanced encryption and dynamic in-built security to give you layered protection. It’s also protected by your phone lock, User ID and PIN or Face/Touch ID.

Go green as you bank on the go

Reduce e-waste for the planet. Using a digital token means you never have to replace or dispose physical tokens.

Features & BenefitsHere's how you can bank hassle-free with Digital Token:

One tap to approve all banking matters.

No more waiting for SMS OTP, no physical token to carry around. Just one tap to authenticate your transactions while on the go.

Easy on your data.

It takes less data than a chat message. Even when there’s poor Internet connection, you can still get a manual OTP on your Digital Token for transactions like PayNow transfers or bill payments. Phew!

Safe even when your phone is gone.

Your Digital Token is still secure even if you lose your phone. Only you have access to it – protected by your phone lock, User ID and PIN or fingerprint. So if your phone is misplaced, don’t worry – just contact us immediately to deregister your Digital Token.

Go green as you bank on the go.

16,000 physical tokens are replaced each month. Switch to Digital Token now and reduce e-waste for the planet. Remember to recycle your physical token at the nearest e-waste collection point.

One quick set-up in 3 steps

Setting up your Digital Token is easy. See how simple it is to set up your Digital Token:

Other set up methods:Setting up Digital Token via other means? Click here to find out more.

Not on digibank mobile yet? Download it today.

Why should I set up Digital Token?

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

Can I set up my Digital Token on multiple devices?

No. For security, each customer can only have one device with a Digital Token.

My physical token is damaged/lost, how do I set up my Digital Token? (if you do not have an email registered with POSB)

To set up your Digital Token:

Tap on “My physical token is damaged/lost” link to request for a registration code.

A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.
Upon receipt of the registration code, log in to digibank/iWealth and tap on “Set up now”.
Enter the registration code and follow on-screen instructions.

I have not received the registration code. However, when I log in to digibank/iWealth, I am prompted to set up my Digital Token. What do I do?

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

Why am I asked to set up my Digital Token again when I have set it up before?

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank/iWealth app on the new device.

Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

I encountered difficulties while setting up Digital Token. What should I do?

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.

How do I authenticate transactions with my Digital Token?

For digibank/iWealth mobile transactions, authentication is done seamlessly in the background.

For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps:

1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication

and/or

2) Launch digibank/iWealth app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication

I did not receive a push notification to authenticate my transaction?

Please ensure that you have enabled push notification and allowed permissions for digibank/iWealth app to send you such notifications.

For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on “Allow Notifications”.

For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” or “iWealth SG” > turn on notifications.

Note: Push notifications may not be received if you are in a low network coverage area.

I have encountered difficulties while using my Digital Token, what do I do?

Please ensure that your digibank/iWealth app is up to date. You may delete your digibank/iWealth app and reinstall the latest version.

What happens if I lose/switch mobile devices?

Please download the digibank/iWealth app onto your new device. You will then be prompted to set up your Digital Token when you first log in.

Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

Explore more

Services

Set Up And Activate Your Digital Token With POSB

Explore more

Useful Links

Others

Need Help?

Markets