At a Glance

Check out the following tips for protecting yourself whenever you use internet or mobile banking.


Security Tips

Internet banking:

  • Set your anti-virus and anti-spyware software to perform automatic updates daily.
  • Set your operating system to perform automatic updates daily.
  • Use a different PIN or password for web-based services such as email, online shopping or subscription services.
  • Do not click on links from emails or install any programs from doubtful origins.
  • Do not perform online transactions on computers that you suspect are compromised.
  • Remove file and printer sharing when your computers is connected to the Internet.
  • Regularly backup critical data and encrypt these data with minimal 128-bit encryption.
  • Delete junk or chain emails.

More information on security alerts and news.

Mobile banking:

  • Be careful of suspicious links

    Malware (malicious software) is usually spread through text messages, emails or websites designed to lure victims into clicking on suspicious links.

    TIP: If you wish to visit a webpage, it is safer to type the URL on the address bar of your browser than to click on it from an email or another site.

  • It is better to be safe than sorry. Practice these security measures when installing apps (applications) / software on your device:


    • Only install apps that are downloaded from official app stores. Unofficial app stores may carry malicious apps. Examples of official app stores are Apple App Store or Google Play Store.
    • Install the latest software updates on your device. This helps to ensure that bugs and vulnerabilities susceptible to attacks are addressed.
    • When installing applications, be mindful of the permissions granted (i.e. think if the permissions are really necessary).


  • Use a strong password on your device

    Secure your device with a strong password, pin or a relevant mechanism to prevent unauthorised use.

    TIP: A strong password is one that is difficult to guess and contains a mix of letters, numbers or symbols. You can use this on top of your device touch ID (if you have any).

  • Do not “root” or “jailbreak” your device

    Doing so makes your device more prone to security vulnerabilities.

  • Know the latest threats on mobile security

    Check our Security Alerts & News frequently to be in the know of the latest malware threats and their behaviours.

Roles and Responsibilities:

  • Read the transaction details in the SMS or email alerts carefully. Validate that the messages reflect your actual transaction requests. For example, check that the account number is correct.
  • Check your last login and transaction history regularly for any abnormal transaction and notify us immediately at 1800 111 1111 (Personal Banking) or 1800 222 2200 (Business Banking), if you notice unknown transactions appearing on your account.
  • Protect your computer from being infected by using anti-virus software and updating it with the latest anti-virus signature. Update your web browser to the latest available patches and install the latest software updates on your mobile devices. Ensure that you download these updates from authentic and trusted sources such as Apple App Store or Google Play Store.
  • Keep your PIN and user ID confidential at all times. Keep your iB Secure Device secure with you. Notify us immediately if you have lost your iB Secure Device.
  • Check that you are using the official DBS / POSB iBanking site. To do this, go to the address bar of your web browser and look for the “padlock” icon found at the right side. When you click on the icon, a window should appear confirming that VeriSign has identified that the certificate is issued to DBS.
  • Never leave your session unattended and log off your online session after use.
  • Update us immediately when you change your contact details.
  • Do not intentionally disclose your personal information to suspected websites.
  • Ensure that you read and follow the instructions carefully before using your SMS OTP.
  • Do not hack, modify, “jailbreak” or “root” your mobile device. Doing so can make your mobile device more prone to viruses and malicious software.

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