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Transaction Alerts
Bank confidently, the way you want it.
Transaction Alerts
At a Glance
Enhanced Security
Our suite of transaction alerts lets you bank with confidence and peace of mind. Choose how you want to be notified by customising your alerts preference and alert threshold limits via digibank online.
List of Transaction Alerts
Alerts on DBS/POSB Banking Accounts
| Personal Account Alerts |
|---|
| Update Personal and Contact details |
| Update Mailing Address |
| Manage Alerts |
| Increase Transfer and Payment Limits |
| Digital Transactions Alerts |
|---|
| Add Payee |
| Funds Transfer to My Account |
| Funds Transfer to Other DBS/POSB Account |
| Funds Transfer to Other Bank Account |
| Future-dated Funds Transfer to Other Bank Account |
| Funds Transfer to Overseas Account |
| One Time Funds Transfer and Payment |
| Pay Other Bank Cards |
| Pay Easy Services |
| Bill Payments |
| d2Pay (eNETS Transactions) |
| PayNow Outgoing Transactions |
| Topup Transactions |
| Scan and Pay Transactions |
| ATM and Banking Services Alerts |
|---|
| Local ATM Cash Withdrawal |
| Overseas ATM Cash Withdrawal |
| Local NETS Transactions |
| Overseas PIN Transactions |
| Funds Transfer |
| Bill Payments |
| Topup Transactions |
| Cheque Clearing |
| GIRO Arrangement* |
| Standing Instruction Set-up* |
* From 28 Nov, we will be sending transaction alerts to your preferred email address for your monthly GIRO/SI.
Alerts on DBS/POSB Card(s)
| Local Card Transactions |
| Overseas Card Transactions |
| Online Card Transactions |
| Cash Advance |
Alerts on DBS PayLah!
| Outgoing Transaction Notifications |
Alternatively, you may visit any branch for assistance on:
- ATM and Banking Services Alerts
- Alerts on DBS/POSB Cards(s)
Frequently Asked Questions
What are transaction alerts ("Alert")?
Transaction alerts is a notification service where you will be informed of important transactions on your account. These alerts will be delivered to you via SMS and/or email.
Why should I enrol for transaction alerts?
You are advised to enrol for the Alert service to receive notifications for any transactions on your DBS/POSB accounts. Learn more tips on how to protect yourself from unauthorised transactions.
How do I apply, change or opt out of the Alert service?
You can choose which Alert you want to receive by logging into digibank online. Select Manage Alerts under the Preferences section located at the top right corner of digibank online.
How will I know if I have successfully updated my preferences for the Alert service?
You will receive a confirmation SMS from DBS after you have updated your Alert preferences.
Can I make changes to the default alert threshold limit?
Yes. You can set your preferred threshold limit via digibank online or visit any DBS/POSB branch except for overseas ATM cash withdrawal where you will receive alerts on every transaction.
What is the minimum threshold limit I can set?
The minimum threshold alert limit varies by transaction type. To learn more, click here.
Can I choose my preferred mode of alert?
Yes. You can choose the preferred mode of alert via digibank online or visit any DBS/POSB branch.
Do I have to pay for this Alert service?
The Alert service is provided to you free. However, if you are travelling and on a roaming network, your mobile service provider may charge you for receiving any incoming SMS depending on your prevailing mobile plan. Please check with your mobile service provider for more information.
Why did I receive an Alert when I did not make any transaction on my account?
Please call our 24-hour DBS Customer Service Hotline at 1800 339 6963 or (65) 6339 6963 from overseas for clarification on the alert that you have received.
I am a joint account holder. Can I apply for the Alert service?
Yes, a joint account holder can apply for the Alert service. Alert will only be sent to you if you initiate the transaction and not to the rest of the account holders.
Do I need to update the Bank if I have changed my mobile number/email address?
Yes, please update the Bank as soon as possible with your latest email address and mobile number via digibank online or visit any DBS/POSB branch.
How do I turn off the email notifications for PayLah! transactions?
Simply login to your PayLah! app:
- Tap on More > Settings > Manage Notifications
- Turn off the Outgoing Payments button
How do I check for more details for my GIRO/Standing instruction?
Login to digibank and select the account which the transaction was debited.
Can I amend the alerts preference for my monthly GIRO/Standing Instruction transaction?
The GIRO/Standing Instruction transaction alerts are not optional and are only sent via email.
Note: Email alerts for successful GIRO/Standing Instruction transactions are temporarily suspended as we are upgrading our system. Email alerts for these transactions will resume after the system upgrade.
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