We are here to support

We know it can be hard and worrying for you and your loved ones during this time of uncertainty in facing the coronavirus (COVID-19) outbreak.

To help our community during this difficult period, we have introduced the following support and relief measures so you can continue to do the best for yourself and your family. We believe together, we can overcome this challenging period.

Our Support and Relief Measures

 

Fall-below fees
Individuals who are not able to meet the relevant minimum average daily or monthly balances for their deposit accounts during this challenging period can apply to have the fall-below fees* waived up to 31 December 2020.

Apply now

* Fall-below fees are typically imposed on deposit accounts where the relevant minimum average daily or monthly balances cannot be met.

Fees and charges for GIRO arrangements
Currently we do not impose any fees for setting up and terminating GIRO arrangements, nor impose late charges.

As such our customers do not need to apply for waiver of any GIRO-related fees.

For more information, please read Important Notes & FAQ.

 

For individuals who have a commercial property loan with us, this relief allows you to:

  • Defer principal repayment till December 2020
  • Pay monthly interest amount only, with no impact to your Credit Bureau records

Eligibility:

  • Your account is not in arrears for more than 30 days

From January 2021, payment of the full monthly instalment amount (comprises of principal repayment amount and interest amount) will resume.  The monthly instalment amount will be revised and is likely to be higher, as the outstanding loan amount will be re-amortised over the remaining loan period.

Find out more

Please allow us 14 working days to review your application.  You will receive a SMS to notify you about the status of your application.  Successful applicants will receive a letter with more details about the monthly repayment amount.

 

You can now convert the balances on your DBS/POSB Credit Card(s) and Cashline into manageable instalments with DBS/POSB Loan Assist term loan:

  • Select a tenure of up to 5 years
  • Interest rate at 4.25% per annum
  • No early repayment penalty
Tenure (year) 1 2 3 4 5
Applied Interest Rate per annum 4.25% 4.25% 4.25% 4.25% 4.25%
Effective Interest Rate per annum 7.75% 7.96% 7.96% 7.92% 7.86%

Eligibility:

  • Only applicable to existing customers with DBS/POSB Credit Card(s) and/or Cashline
  • Singapore Citizen or Permanent Resident
  • Have lost 25% or more of your income after 1 February 2020 (proof of impact on income required)
  • Between 30 and 90 days past due on your existing unsecured debt with us at the application date
  • Not on any existing debt repayment or restructuring programmes with us
  • Please note that your DBS/POSB Credit Card(s) and/or Cashline account will be terminated upon approval of your DBS/POSB Loan Assist term loan

Find out more

Upon clicking “Find out more”, our digibot will assist you on your application for the relief.

You will be contacted within 7 working days if additional documents are required. Please allow us up to 14 working days to review your application. For more information, please read Important Notes & FAQ and Product Terms & Conditions.

 

You can now extend your Debt Consolidation Plan (“DCP”) loan tenure by up to another 5 years.

  • Select the tenure for extension of up to 5 years.
  • No change to your existing applied interest rate.
 

Eligibility:

  • You must have an active Debt Consolidation Plan which is not cancelled by the bank.
  • Your Debt Consolidation Plan account must be overdue by at least 30 days but not exceed 90 days.
  • Loss in income (proof of impact on income required) since or after February 2020.

Important Notes:

  • Please note that you will not be able to change the loan tenure in the future upon successful application for this DCP relief.
  • The DBS/ POSB Debt Consolidation Plan Product Terms & Conditions continue to apply.

Upon clicking “Find out more”, our digibot will assist you on your application for the relief.

You will be contacted via email within 7 working days if additional documents are required. Please allow us up to 14 working days to review your application. For more information, please read Important Notes & FAQs

 

For individuals who have a Further Study Assist loan with us, this relief allows you to defer your monthly repayment until 31 December 2020. Your repayment will resume from 1 January 2021 onwards.

Important Notes

  • Your loan tenure will be extended based on the number of deferred months.
  • Interest will continue to accrue on the outstanding principal amount during this deferment period.
  • Your monthly instalment will be revised based on the interest accrued during deferment period and the outstanding balance over the remaining loan tenure.

Eligibility:

  • You must have an active Further Study Assist loan which is not cancelled by the bank.
  • Your Further Study Assist loan must not be overdue for more than 90 days.

Find out more

Upon clicking “Find out more”, our digibot will assist you on your application for the relief. Kindly note that the relief application can only be submitted by the main borrower.

You will be contacted within 7 working days if additional documents are required. Please allow us up to 14 working days to review your application. We may contact you for additional information if required. For more information and illustration, please read Important Notes & FAQ.

 

Taking into consideration the financial challenges that you may be facing, the DBS/POSB Home Loan Payment Relief allows you to:

  • Defer payment of your home loan monthly instalment till December 2020
    (Note: During the deferment period, interest will continue to accrue)
  • Resume the payment of your monthly instalment from January 2021 only
  • Avoid late payment interest, with no impact to your Credit Bureau records

Eligibility:

  • Your account is not in arrears for more than 90 days

From January 2021, monthly instalment payments will be used to pay for the total accrued interest followed by principal repayment.  Please note that the total interest payable over the entire loan tenure will be higher as there is no principal repayments during this period and interest will continue to be accrued on the outstanding principal amount.

Find out more

For more information, please click here.

Please allow us 4 working days to review your application.

 

 

On 31 March 2020, The Monetary Authority of Singapore (MAS), together with the Association of Banks in Singapore (ABS), the Life Insurance Association (LIA), the General Insurance Association (GIA), and the Finance Houses Association of Singapore (FHAS), announced a package of measures to help ease the financial strain on individuals caused by the COVID-19 pandemic.

We understand that in these challenging times, you may have queries regarding your existing insurance policies with DBS. As such, we have put together the contact information of the relevant insurers for you.

AIA Singapore Pte Ltd

  • 1 Finlayson Green
    Singapore 049246
  • 3 Tampines Grande
    Singapore 528799

Tel: 1800 248 8000 or 65-6248-8000 (from overseas) (Mondays – Fridays: 8:45am – 5:30pm, Public Holidays: Closed)
Email address: sg.eCare@aia.com

Aviva Singapore

4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807

Tel: (+65) 6827 7988 (Mondays – Fridays: 8:45am – 5:30pm, Public Holidays: Closed)
Email address: cs_life@aviva-asia.com

For more information, please click here.

AXA Insurance Pte Ltd

8 Shenton Way
#01-21/22 AXA Tower
Singapore 068811

Tel: 1800 880 4888 or +65 6880 4888 (International) (Mondays – Fridays: 9:00am – 5:30pm, Public Holidays: Closed)

For more information, please click here.

Chubb Insurance Singapore Limited

Tel: (+65) 6398 8797 (Mondays – Fridays, 9.00am to 5.00pm, Public Holidays: Closed)
Email address: dbscs.sg@chubb.com

For more information, please click here.

Direct Asia Insurance (Singapore) Pte Ltd

Tel: (+65) 6665 5555 (Mondays – Fridays: 8:00am – 8:00pm, Public Holidays: Closed)
Email address: customerservice@directasia.com

HSBC Insurance (Singapore) Pte. Limited

9 Battery Road
#12-01 MYP Centre
Singapore 049910

Tel: (+65) 6225 6111 (Mondays – Fridays: 9:00am – 5:00pm, Public Holidays: Closed)
Email address: e-surance@hsbc.com.sg

Manulife (Singapore) Pte. Ltd.

8 Cross Street #01-01A
Manulife Tower
Singapore 048424

Tel: (+65) 6833 8188 (Mondays – Fridays: 9:00am – 6:00pm, Public Holidays: Closed)
Email address: service@manulife.com

For more information, please click here.

MSIG Insurance (Singapore) Pte. Ltd.

For more information, please click here.

NTUC Income Insurance Co-operative Limited (Income)

75 Bras Basah Road,
Income Centre
Singapore 189557

Tel: (+65) 6788 1122 (for Life Insurance policies) and (+65) 6788 6616 (for General Insurance policies) (Mondays – Fridays: 8:30am – 6:30pm, Public Holidays: Closed)

For more information, please click here.

Tokio Marine Insurance Singapore Ltd.

20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046

Tel: (+65) 6592 6100 (for Life Insurance Policies) and (+65) 6221 6111 (for General Insurance policies) (Mondays – Fridays: 8:45am – 5:45pm, Public Holidays: Closed)
Email address: customercare@tokiomarine-life.sg (for Life Insurance Policies) and tmis@tokiomarine.com.sg (for General Insurance policies)

For more information, please click here.

Transamerica Life Bermuda Ltd

1 Finlayson Green
#13-00
Singapore 049246

Tel: (+65) 6212 0620
Email address: customerservicesg@transamerica.com

Complimentary coverage against COVID-19 if you are a Manulife policyholder

Manulife is offering complimentary COVID-19 coverage for all its policyholders.

Coverage details:

  • S$1,500 lump sum payout upon diagnosis of COVID-19
  • S$2,000 lump sum payout for hospitalisation of 5 days or more for confirmed diagnosis of COVID-19
  • S$30,000 death benefit from COVID-19 infection

Coverage is automatic for existing and new customers and applies on top of other policies that you may already have, including COVID-19 Hospital Cash Insurance.

Speak to our Wealth Planning Managers if you have any questions about your Manulife policy.
Terms and Conditions apply.

Complimentary insurance coverage for all DBS/POSB customers
(Sign-ups closed on 31 March 2020)

Thank you for your interest. Sign-up has closed on 31 March 2020. For those who have signed up for COVID-19 Hospital Cash Free Insurance coverage, here’s a recap of the coverage benefits:

  • Covers all DBS/POSB customers and their immediate family members (each person can only be covered under 1 policy)
  • S$100 per day for hospital stays due to COVID-19 (up to 14 days)
  • S$1,000 lump sum payout in the event of ICU stay due to COVID-19
 

As parents, we always have our children's best interests at heart.​ Even more so during this time of uncertainty.

Now you and your child can stay safe in the comfort of your home and you can focus on the tasks at hand without worrying about your child having to travel back-and-forth for supplementary classes.

With 88tuition, children from Primary to Secondary school levels can get access to 12 free online video-based lessons across subjects which can be used over a 30-day period.

What is 88tuition:

Guided video explanations from highly experienced teachers

Personalised learning journey that lets your child focus on topics where they need help the most

Based on latest MOE syllabus and past year exam questions

All-in-one learning dashboard to keep you updated of your child’s progress

Learn more

DBS is not an agent of the service provider. Should you have any enquiry, you may contact 88tuition directly.

 

In this challenging period, you may choose to defer payment of the monthly instalments for your renovation loan through our Renovation Loan Payment Relief.​

  • Defer payment of your monthly instalment till December 2020
    (Note: During the deferment period, interest will continue to accrue)​
  • Resume the payment of your monthly instalment from January 2021
  • Avoid late payment interest, with no impact to your Credit Bureau records​

Eligibility:

  • Your account is not in arrears for more than 90 days.​

From January 2021, monthly instalment payments will resume and they will be used to pay for the total accrued interest followed by principal repayment. Please note that the total interest payable over the entire loan tenure will be higher as there is no principal repayments during this period and interest will continue to be accrued on the outstanding principal amount.​

Find out more

Please allow us 14 working days to review your application. You will receive a SMS to notify you about the status of your application. Successful applicants will receive a letter with more details on the monthly repayment amount.

For deferment to be effective in the same month, please submit your application by 20th of the month. Applications made after 20th of the month will be processed for deferment to commence in the month after.

 

Relief measures are also available for SME business owners who may be worried about cashflow for ongoing operating costs for their businesses.

Click on the below link to find out more about the support measures.

Learn more

 

We understand it is even more important during this period to be able to facilitate contact tracing* when we commute.

To facilitate contact tracing for the authorities in the unfortunate event of being affected by the coronavirus, we have worked with ComfortDelGro to extend contact tracing coverage for street hailed ComfortDelGro Taxis.

All you need to do is download the ComfortDelGro App and pay for the street hail taxi ride through your app. You can also receive S$2 discount** for your ride when you pay with your DBS/POSB Card.

Learn more

* Please note that contact tracing can only be carried out when initiated by the government authorities.

**For the first 100,000 redemptions only.

 

   
Shopping rebate

NAV Planner, A Digital Financial Advisor

Life has its ups and downs. The recent pandemic and economic situation has shown us that our lives and finances can be disrupted by an unexpected turn of events.

Make use of NAV Planner in DBS/POSB digibank to get a bird’s eye view of your finances and get easy-to-implement ways to save and manage your money.

Login to DBS/POSB digibank and click on NAV Planner under the Plan tab.


Log in now
Shopping discounts

Online Doctor Consultation

We understand when you are feeling unwell, it can be difficult to make your way to a clinic and wait in line to see a doctor. It is even more daunting with the current COVID-19 situation.

Consulting with a doctor online without stepping out of your home could just be the best option. We’ve partnered doctors and telemedicine providers to give you and your loved ones access to healthcare support, from the comfort of home.

Receive professional advice from qualified medical professionals via an online consultation and have your prescribed medication delivered on the same day, right to your doorstep.


Learn more
Free Delivery

DBS Electricity Marketplace

Due to the Circuit Breaker measures, most of us, if not all are staying indoors more or working from home. If you wish your utility bills were cheaper, you’re not alone.

DBS has partnered multiple electricity providers to offer lower and competitive electricity plans that could save you more than S$400* a year on utility expenses on DBS Electricity Marketplace.

What’s more, it’s fast and easy to switch# on DBS Electricity Marketplace with just 4 easy steps:
  • Select your preferred retailer and price plan
  • Log in with your digibank credentials
  • Review your pre-populated bank details on the application form
  • Set up your recurring bill payments via GIRO or your DBS/POSB Credit Card

Switch now

*Estimated annual savings is calculated based on the average electricity consumption of a 5-room household, with electricity tariff as of Q2 2020.
#Only applicable for customers who have not switched to a private electricity provider

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