Unrecognisable Transactions Common cases include transacting at petrol stations or a merchant reflecting its parent company's name instead.
Consolidated Statements This is a month end statement containing details on your deposit accounts, investments and loan products, and are consolidated based on the mailing address associated with these accounts.
Unable to Withdraw and Transact Common reasons include exceeding daily withdrawal limit, using an expired or blocked card, card not activated for overseas usage or not supported by overseas ATM.
Overseas Withdrawal Charges Withdrawal fees are waived if you withdraw using MasterCard via Westpac Group ATMs in Australia, DBS ATMs in Hong Kong and Taiwan, and using VISA Card via DBS ATMs in India and Indonesia. There will be a fee for withdrawals via all other overseas ATMs.
Timing and Limits for Overseas Funds Transfer Overseas Funds Transfer will generally be completed within 2 to 4 working days. With DBS Remit, you can now perform same day transfers to selected countries within the cut-off times.
Issuing a Cheque Write the full name of the payee as per the payee's bank records and sign the cheque accordingly as per our bank records.
Deposit a Cheque Provide your full name as per Bank's records, your bank account number and your contact number at the back of the cheque before depositing it at our Quick Cheque Facilities.
Multiple Names in Cheque Cheques addressed to two persons can be deposited into a joint account belonging to them, or to either person's personal account depending on how the cheque is written.
Cheque Clearing Understand when you should deposit your cheque to ensure that funds are made available in time.
Cheque Cancellation You can perform cheque cancellation with a lower fee via Phone Banking easily.
Returned Cheque Reasons When a cheque could not be cleared, the receiver will receive an Image Return Document (IRD) stating reasons for the return.
Returned Cheque Fees The charge for every returned cheque is S$40. If the account goes into an overdraft, a minimum overdraft interest fee of S$20 will be charged.
Foreign Currency Cheque Deposit Fees Local USD cheques are cleared for free. Non-local USD cheques require a minimum of 21 working days to clear, and is charged a clearing fee of 1/8% of the cheque value (min. S$10 and max. S$100).
Exchange New Notes Exchange new notes via pop-up ATMs located at 22 Community Centres or make a reservation online to skip the queue!
Apply for Phone Banking Apply for Phone Banking for a safe, convenient and accessible way to check your account balance and transactions 24/7.
Use Phone Banking Use Phone Banking for a safe, convenient and easy way to check your account balance and transactions any time, anywhere.