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That is how fast and easy for you to get your account transactions and apply for loans and get it instantly approved and credited to your account
At a Glance
With our digibot, you can check out DBS products and services easily. Have digibot ready at your fingertips, ready to address your banking queries.
24/7 availability and be connected to live chat agent upon request
2FA authentication required to access account queries and personal information is
Available in digibank mobile, iWealth, DBS / POSB public websites and digibank online
Here are some of the key features what DBS digibot can do for you.
Instant approval on loan application
Digibot can take you through the process seamlessly by just asking a few questions for loan applications. Upon approval, funds will be credited instantly.
Manage your account and retrieve transactions anytime
Digibot can retrieve your transaction history, account information and make transfers between accounts.
Get your card related issues resolved on-the-spot
Skip the wait on the hotline or branch, simply type your request on digibot and it will resolve your problems!
What’s more, DBS digibot can assist you with a wide range of other services and we are constantly bringing more services onboard!
Your security is our top priority and we have enabled the same login security mechanisms as digibank online and mobile. With these in place, digibot will be able to assist you on confidential account queries without compromising on security.
2FA authentication is required to access confidential banking information
All sensitive information such as personal, bank and card details will be encrypted during the chat
Acquisition related features
Servicing related features
Live Chat with Customer Service Agent
For sensitive account-related matters, you will be prompt to login to your DBS digibank to perform the transactions or speak with our friendly Live Chat service team.
Initiate a chat with a customer service agent by typing “I want to talk to agent”
We try our best to provide for you. You will be redirected to speak with our friendly Live Chat service team.
Live Chat is available day and night, 24/7
Yes in order to serve you better and access to sensitive account-related matters, you will be prompt to login details.
The guided conversation is only available on DBS websites and digibank online after postlogin / authenticated environment. It will be available on digibank mobile in 2020.
A guided conversation provides targeted questions to identify and fulfil your specific Job-to-be-Done based on your responses to intermediate questions.