Frequently Asked Questions

What is digibank?

POSB iBanking and POSB digibank mobile app is now known as POSB digibank. It allows you to view your account balances, transferring money and paying bills, apply for new accounts and credit cards instantly, and manage your finances, anytime, anywhere.

What is the eligibility criteria to apply for digibank?

You will need to be 16 years old and have a personal or joint-alternate account of the following:

  • DBS Autosave/Current/Savings Plus or POSB Savings/Current Account
  • DBS or POSB Credit Card/Debit Card
  • DBS Cashline/Home Loan with Servicing Account

You will need also to provide DBS Bank with your mobile number and email address during registration.

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What do I need to register for digibank?

For new to POSB customer:

You can register for digibank using Myinfo with Singpass on the POSB digibank app.​

Foreigners will need to upload these required required documents to open an account.

For existing POSB customer:

You can register for digibank using any of the following methods:

  • ATM/Debit/Credit Card and PIN
  • SingPass Face Verification* (only for Singaporeans and PRs)

*Registration available through digibank mobile app only.

Why should I choose digibank?
  1. It only takes 4 simple steps to sign up
  2. It’s Safe
    1. Safe and secure transactions with Transaction Signing and multifactor authentication.
    2. We’ll send transaction alerts to your registered mobile number when you complete your transactions.
  3. Wide Range of Services
    With over 180 online banking services, digibank will help you to better manage your finances.
What are the security features of digibank?
  1. Transaction Alerts

    What are transaction alerts?
    Email and SMS notification alerts are trigged when you perform selected transactions via digibank as well as other channels. transactions. Click here to find out more.

  2. digibank OTP

    What is digibank OTP?
    digibank OTP serves as an additional security feature that uses a One Time Password authorisation. You will need to register your mobile number with the Bank in order to receive digibank OTP.

What is the minimum specifications required to use digibank?

digibank apps are compatible with operating system (OS) versions Apple 12.0, Android 9.0 and above. For optimal app stability and security, please ensure that you update your device OS to the latest version. For more information, click here.

What are the key features of the digibank mobile app?

In addition to the improved layout with more intuitive navigation, our digibank app comes with these exciting new features:

  • Peek Balance allows you to check your preferred account balance with a simple swipe on your mobile device or Apple Watch. No login required! You can select your preferred account from any of your DBS/POSB deposit or credit card accounts.
    1. Steps to Set Up: Side Menu > Settings > Personalisation Change > Turn on Peek Balance
  • Touch ID allows you to log in to digibank with just your fingerprint. Fingerprint login is available on Touch ID enabled Apple devices running on iOS8 or higher.
    1. Steps to Set Up: Side Menu > Settings > Personalisation Change > Turn on Touch ID
  • Quicklinks: Create shortcuts for your favourite mobile banking services.
    1. Steps to Set Up: Quicklinks > Customise
  • Personalised Profile: Customise your own profile with a picture or nickname.
    1. Steps to Set Up: Side Menu > Settings > Personalisation Change > Change picture/nickname

For more information and transactional guides, visit our Help and Support Portal.

How do I close digibank profile?

Closing your profile terminates your access to all digibank online and digibank app services. You may continue to bank with us through other channels.

Click here to find out more.