Bank with ease

Video Teller Machine

Singapore’s 1st Video Teller Machine. Now you can enjoy 24/7 branch services beyond normal banking hours

Video Teller Machine

We rolled out Singapore's first Video Teller Machine at our branch in POSB ITE College Central for a pilot test.

Thank you for participating in the pilot test, we will be enhancing the machines based on your valuable feedback.

Watch the video below or click here to find out more information on our VTMs!

  1. Personalised banking service to assist you in your transaction

    Find a nearby VTM any of the following locations from April 2017:

    No.Name of LocationAddress and Postal Code
    1.POSB Rivervale Plaza Branch*Blk 118 Rivervale Drive #01-21
    Rivervale Plaza
    Singapore 540118
    2.DBS SUTD8 Somapah Road #01-103
    Singapore 487372
    4.POSB Tampines Hub Branch495A Tampines Ave 5 #B1-20
    Singapore 529650
    3.POSB Kampong Ubi BranchBlk 301 Ubi Ave 1 #01-257
    Singapore 400301
    7.POSB Ang Mo Kio Central Branch**Blk 712A Ang Mo Kio Ave 6 #01-4066
    Singapore 560712
    6.POSB Bedok North BranchBlk 539 Bedok North St 3 #01-647
    Singapore 460539
    5.POSB Toa Payoh North BranchBlk107 Toa Payoh Lor 1 #01-266
    Singapore 310107
    8.POSB Bukit Batok West BranchBlk 153 Bukit Batok West St 11 #01-292
    Singapore 650153
    9.POSB Yishun North BranchBlk 290 Yishun Street 22 #01-401
    Singapore 760290
    10.DBS Plaza Singapura*68 Orchard Road, #B1-25 Plaza Singapura
    Singapore 238839

    Our machines are available 24/7 for self assistance. If you require staff assistance, our customer service officers are available daily from 830am to 12am.
    *Subjected to mall operating hours.
    **Subjected to branch banking hours.

Frequently Asked Questions

  1. What is the Video Teller Machine (VTM) about?

    The VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer whenever assistance is needed. What's more, you can perform branch banking services on this machine.

  2. What other transactions can I perform at the VTM?

    • Bill Payment for cashline (with card)
    • Pay DBS or POSB credit cards bills
    • Additional cheque book requests
    • Telephone banking pin (replacement)
    • Delete GIRO arrangement
    • Change GIRO Payment Limit
    • Stop Payment of Cheque for CASA accounts
    • Request for Statements
  3. What verification documents do I need to use the VTM?

    You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport (foreigners except Malaysians) if you do not have your ATM card with you.

  4. Who can assist me when needed?

    Our on-screen customer service officers will be there to assist you from 8.30am to 12am daily.

  5. Can other people hear me when I am speaking to a customer service officer?

    No, you can conduct your banking within the enclosed VTM cubicle for privacy.

  6. What languages are offered on the VTM?

    English is the only language offered at the moment but there will be other language selections at a later date.

  7. What are the operating hours of the VTM?

    Our machines are available 24/7 for self assistance. If you require staff assistance, our customer service officers are available daily from 8.30am to 12am.

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