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Video Teller Machine
At a Glance
The Video Teller Machine allows you to conduct your non-cash transactions 24/7.
What you will need to begin your transaction:
- ATM/Debit card for verification and
- Your mobile phone with a registered number with the bank, for a faster transaction.
Watch the video below or click here to find out more information on our VTMs!
- Personalised banking service to assist you in your transaction
Find a nearby VTM any of the following locations from April 2017:5.Toa Payoh NorthBlk107 Toa Payoh Lor 1 #01-266
No. Name of Location Address and Postal Code 1. Rivervale Plaza* Blk 118 Rivervale Drive #01-21
2. DBS SUTD Branch 8 Somapah Road #01-103
3. Kampong Ubi Blk 301 Ubi Ave 1 #01-257
4. Our Tampines Hub 495A Tampines Ave 5 #B1-20
6. Bedok North Blk 539 Bedok North St 3 #01-647
7. POSB Ang Mo Kio Central Branch** Blk 712A Ang Mo Kio Ave 6 #01-4066
8. POSB Yishun North Branch Blk 290 Yishun Street 22 #01-401
9. Bukit Batok West Blk 153 Bukit Batok West St 11 #01-292
10. DBS Plaza Singapura Branch 68 Orchard Road #B1-25 Plaza Singapura
11. POSB Kampung Admiralty Branch Block 676 Woodlands Drive 71, Kampung Admiralty, #B1-01
12. DBS Suntec City 3 Temasek Boulevard #02-709/710/711 Suntec City Mall
13. POSB Paya Lebar 10 Eunos Road 8, Singapore Post Centre, #01-106/107/108
14. Nee Soon South 30 Yishun Street 81 #01-04 Nee Soon South Community Club
15. Ang Mo Kio North Blk 629 Ang Mo Kio Avenue 4 #01-1018
16. Boon Lay 10 Boon Lay Place #01-06 Boon Lay Community Club
17. DBS Raffles Link B1-28 & B1-30, 1 Raffles Link
18. POSB Zheng Hua CC 1 Segar Road #01-06 Zhenghua Community Club
19. POSB Canberra CC 2 Sembawang Crescent #01-02 Canberra Community Club
Our machines are available 24/7 for self assistance. If you require staff assistance, our customer service officers are available daily from 830am to 12am.
*Subjected to mall operating hours.
**Subjected to branch banking hours.
Frequently Asked Questions
The VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer whenever assistance is needed. What's more, you can perform branch banking services on this machine.
- Balance Enquiry
- Token Issuance
- Token Replacement
- Cards Issuance
- Cards Replacement
- Change of Cards Settings
- Change of Particulars - Email
- Change of Particulars - Address
- Reset PIN
*Face to Face Video Teller Assistance required for the following:
- Change of Particulars - Mobile
- Account Closure
- Card Block
- Bill payment for cashline
- Pay POSB/DBS Credit Cards
- Additional Cheque Book requests
- Telephone Banking PIN
- Delete GIRO arrangement (1st party)
- Change GIRO payment limit
- OTT Tracer/Cancellation/Amendment
- Set up Standing Instruction (Not for Maturity Message)
- Amend/Suspend/Terminate Standing Instruction
*Face to Face Video Teller Assistance available from 8.30am to 12 am daily.
You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport (foreigners except Malaysians) if you do not have your ATM card with you.
Bring along your mobile phone with a registered number with the bank, for a faster transaction.
Our on-screen customer service officers will be there to assist you from 8.30am to 12am daily.
No, you can conduct your banking within the enclosed VTM cubicle for privacy.
English is the only language offered at the moment but there will be other language selections at a later date.